Sales Enablement Manager ES - BusDev

Sales Marketing and Global Services (SMGS)

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

As a Sales Enablement Manager your focus will be on improving the global AWS fields experience with AWS Support and the Enterprise Support portfolio specifically. Content and engagement resources help sellers work backwards from the customer identify usecase based opportunities and realize greater share of spend by understanding our customers businesses and objectives. This role will use datadriven insights to build and continuously simplify the seller experience connecting sellers with resources they need to close AWS Support deals.

The ideal candidate will be able work crosscollaboratively with upstream and downstream stakeholder teams manage multiple program and initiatives at one time and have a proven track record creating and executing on a content strategy that drives awareness increases adoption and enables sellers throughout their journey with customers.

This is a global role that will include interaction with teams in countries outside of the United States requiring a strong ability to communicate effectively.

Key job responsibilities
Capture repeatable sales motions from support experts as a mechanism to scale through packaged content prescriptive guidance and tailored delivery/communications to field teams
Create content and Bill of Material standards to drive consistency for seller productivity
Enable seller selfservice in preparation for customer discussions across the sales lifecycle
Create a consistent internal communications strategy across channels and foster field global community engagement
Use data including regular seller feedback to drive content strategy and to measure effectiveness of content initiatives
Evaluate where improvements can be made in content strategy and develop innovative and creative content solutions to drive seller success
Support the launch of support solutions through the creation of content prescriptive guidance and enablement resources

About the team
The Premium Support Business Innovation team are made up of talented and friendly people from a broad mix of professional backgrounds and were building an environment that celebrates knowledge sharing. We care about your career growth and strive to assign projects based on what will help each team member develop into a betterrounded professional and enable them to take on more complex tasks in the future.

Why AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

5 years combination of direct sales sales operations enablement program management or consulting experience with increasing influence and responsibility.
4 years of program/project management experience including leading complex initiatives with multiple inputs and multiple stakeholders in matrixed operational environments.
Prior experience managing multiple projects with tight deadlines

Strategic thinker able to distill broad visions and concepts into actionable structured plans execute and deliver benefits and institute metrics to evaluate impact
Must be comfortable understanding global business needs and positioning solutions with sales and business stakeholders across multiple functional domains (e.g. sales technical operations marketing etc)
Ability to assimilate to the team culture and selfmanage in a fast paced and dynamic environment
Entrepreneurial skills with experience implementing new projects and concepts within organizations working closely with senior level crossfunctional stakeholders
Demonstrated project ownership and consistent delivery on commitments
Experience using sales or customer relationship management (CRM) tools such as Salesforce and various content/knowledge management systems
Knowledge of Highspot and other sales enablement technology tools ideal

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133200/year in our lowest geographic market up to $220200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.