Cloud Support Engineer Intern Support Engineering
Cloud Support Engineer Intern Support Engineering
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earths most customercentric company a company that customers from all over the globe will recognize value and trust for both our products and our service.
AWS Support Engineering provides technical solutions to a wide range of global customers as they build their missioncritical applications on top of AWS cloud services. As a member of the AWS Support Engineering team in Australia you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.
Amazon Web Services (AWS) is expanding rapidly and we are looking for talented candidates interested in working in a technically challenging and professional environment. The Amazon support engineering graduate job opportunity is a fulltime position and has a strong focus on training and development from global perspective. When you join AWS Support as a graduate you will have the opportunity to learn and develop with guidance from your manager local mentor and global mentors not to mention the excellent longterm development prospects you would expect from this worlds leading cloud company AWS.
Amazon internships are fulltime 38 hours/week) and normally run for 12 consecutive weeks from Dec to Feb 2026.
Key job responsibilities
Every day will bring new and exciting challenges. You will be primarily responsible for solving customers cases through a variety of contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues an AWS Support Associate/Engineer may also coach/mentor new hires develop & present training create technical articles or howto videos for the developer community partner with internal development teams on complex issues participate in new hiring write tools/scripts to help the team or work with leadership on process improvement and strategic initiatives.
The AWS Support team is seeking engineers who enjoy learning cloud technology solving and troubleshooting complex issues and working with customers. You will be surrounded by people that are smart passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn support and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs
Work on critical highly complex customer problems that may span multiple AWS services
Leverage your daytoday customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve supportrelated processes and our customers technical support experience
Support Areas
Cloud computing
Database Big Data Analytics
Networking (DNS TCP/IP HTTP VLAN etc.
OS (Linux and/or Windows Servers)
Virtualization (VMware Xen Hypervisor)
Security concepts / best practices
Storage and Content Delivery
Deployment
Developer & Mobile Services (Serverless Web Mobile IoT)
Penultimate year student graduating 2026 and will be returning to studies after internship
Bachelors Degree or above in Engineering in Computer Science Computer Engineering Software Engineering Electrical Engineering Electronic Engineering Information Technology Information Systems Information Management related majors
Basics in OS concepts / Linux/Unix Systems administration (Ubuntu CentOS RedHat Solaris etc)
Programming / scripting experience (Java Perl Ruby C# and/or PHP)
Basic knowledge in Networking (TCP/IP DNS) /Database
Exposure to Cloud computing
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
AWS Support Engineering provides technical solutions to a wide range of global customers as they build their missioncritical applications on top of AWS cloud services. As a member of the AWS Support Engineering team in Australia you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.
Amazon Web Services (AWS) is expanding rapidly and we are looking for talented candidates interested in working in a technically challenging and professional environment. The Amazon support engineering graduate job opportunity is a fulltime position and has a strong focus on training and development from global perspective. When you join AWS Support as a graduate you will have the opportunity to learn and develop with guidance from your manager local mentor and global mentors not to mention the excellent longterm development prospects you would expect from this worlds leading cloud company AWS.
Amazon internships are fulltime 38 hours/week) and normally run for 12 consecutive weeks from Dec to Feb 2026.
Key job responsibilities
Every day will bring new and exciting challenges. You will be primarily responsible for solving customers cases through a variety of contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues an AWS Support Associate/Engineer may also coach/mentor new hires develop & present training create technical articles or howto videos for the developer community partner with internal development teams on complex issues participate in new hiring write tools/scripts to help the team or work with leadership on process improvement and strategic initiatives.
The AWS Support team is seeking engineers who enjoy learning cloud technology solving and troubleshooting complex issues and working with customers. You will be surrounded by people that are smart passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn support and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs
Work on critical highly complex customer problems that may span multiple AWS services
Leverage your daytoday customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve supportrelated processes and our customers technical support experience
Support Areas
Cloud computing
Database Big Data Analytics
Networking (DNS TCP/IP HTTP VLAN etc.
OS (Linux and/or Windows Servers)
Virtualization (VMware Xen Hypervisor)
Security concepts / best practices
Storage and Content Delivery
Deployment
Developer & Mobile Services (Serverless Web Mobile IoT)
Penultimate year student graduating 2026 and will be returning to studies after internship
Bachelors Degree or above in Engineering in Computer Science Computer Engineering Software Engineering Electrical Engineering Electronic Engineering Information Technology Information Systems Information Management related majors
Basics in OS concepts / Linux/Unix Systems administration (Ubuntu CentOS RedHat Solaris etc)
Programming / scripting experience (Java Perl Ruby C# and/or PHP)
Basic knowledge in Networking (TCP/IP DNS) /Database
Exposure to Cloud computing
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Intern
Employment Type
Full-Time
Key Skills
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