Software Development Engineer Customer Service

Do you thrive on solving complex problems with simple solutions Would you like to drive innovation for Amazons Digital and Device customers
Join the Device Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer on our cuttingedge engineering team.

If youre passionate about developing innovative solutions designing highly distributed systems that scale and building for the future this is the opportunity for you. Youll tackle algorithmically complex challenges working on frontend and backend services that seamlessly scale to meet customer needs. Excitingly youll have the chance to work on groundbreaking Large Language Models (LLMs) and generative AI initiatives that are shaping the industry.

Key job responsibilities
Solve complex problems by applying appropriate technologies and best practices.
Collaborate with the team to invent design and build stable highperforming and scalable software solutions.
Make judicious tradeoffs reuse existing components where feasible and carefully manage dependencies.
Provide technical guidance advise on the teams direction and offer feedback on designs.
Create prototypes to assist in decisionmaking processes.
Foster crossteam collaboration by working closely with partner teams across the organization.

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data and we collaborate with engineering science and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan



About the team
We at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate evaluate prevent and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazons digital products.

Our team combines strategic thinking technology expertise and customer experience best practices. This ensures customers can easily get the most value from Amazons digital offerings. We focus on providing the right support at the right time tailored to each customers needs. By eliminating friction and making support effortless we enhance the overall customer experience.


3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.