IT Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Supervisor role with TaskUs:

Think of yourself as someone who provides level 1 support basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. You will be working alongside IT colleagues in Greece the US and abroad. You will collaborate with vendors to design implement operate and support assigned systems.

Key Responsibilities

• You will develop and manage effective working relationships with other departments groups and personnel. You will provide direction supervision and leadership to members of the Desktop Support/IT Support Team.

• You will be responsible for assigning and prioritizing work setting expectations promoting goals and priorities and performance management.

• You will conduct periodic performance reviews of IT Support Specialists.

• You will oversee desktop support operations and ensure excellent customer service to all internal or external customers.

• You will provide expert technical support training and assistance to desktop support personnel on network computer system issues and on new technology.

• You will provide analysis on desktop related issues determines problems implements solutions resolves or forwards work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator Sr. Systems Administrator).

• You will coordinate with product development and other internal departments to resolve issues develop solutions to minimize cycle time for problem resolution and make improvements for future releases.

• You will provide assistance to other teams within the department (i.e. Sr. Network Administrator Sr. Systems Administratoretc) to improve services processes roll out new applications increase and promote security.

• You will ensure service level agreements are communicated and understood by the desktop support team.

Qualifications

• Bachelors Degree in ECE Computer Engineering Computer Science Information Technology or any IT/Computerrelated course.

• You must have 23 years IT support experience in Supervisory capacity and 7 years of IT Support experience

• MCDST Certification is required

• Knowledge of I.T. systems and equipment as well as their installation configuration maintenance and repair.

• Based in Athens Greece

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager