Project Attorney Supervisor
Project Attorney Supervisor
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1-3years
$ 36 - 45
1 Vacancy
Job Description
This is a remote position.
- Supervise the daily performance of Project Attorneys to ensure a high level of productivity quality and customer satisfaction.
- In partnership with our Training Specialist develop training curriculum for 815 Project Attorneys and facilitate training classes as needed.
- Monitor daily employee performance in relation to accepted call quality standards.
- Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard to provide feedback to the Project Attorneys and assist the Project Manager in gathering scores and call details for the client.
- Maintain proficient understanding of company policies and procedures department goals and business plan.
- Analyze team needs based upon predetermined business plan to identify areas of opportunity and recommend specific improvement methods for efficiency and service.
- Ensure team is adhering to their schedule time entries are accurate and workforce is utilized appropriately.
- Act as a liaison between the Project Attorneys Project Managers and Client Services management.
Requirements
- Bachelor s degree in Communications Legal field preferred but not required (could be substituted by relevant job experience)
- Strong communication skills and experience in customer and client service
- Must have strong experience in the areas of staff development and direction training quality assurance active/effective listening and document preparation
- Ability to communicate complex ideas to diverse audiences clearly
- Ability to handle changing or competing priorities to support business needs
- Experience with MS Office Suite specifically Word Excel Access and Outlook
Benefits
Bachelor s degree in Communications, Legal field preferred but not required (could be substituted by relevant job experience) Strong communication skills and experience in customer and client service Must have strong experience in the areas of staff development and direction, training, quality assurance, active/effective listening and document preparation Ability to communicate complex ideas to diverse audiences clearly Ability to handle changing or competing priorities to support business needs Experience with MS Office Suite, specifically Word, Excel, Access and Outlook
Employment Type
Full Time
