Sr Technical CSM Air Cargo Amazon Air Cargo
Sr Technical CSM Air Cargo Amazon Air Cargo
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 138200 - 239000
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
In Amazon Air process driven techniques helps us deliver smiles to both our internal and external customer daily. There are multiple ways to problem solve here and we do it with consideration and respect for each other. We are diverse and united. Your thoughts ideas and contributions are highly valued here to solve any problem that we may encounter. There is no limit to how high you can soar here at Amazon Air (AIR)!
AIR is looking for a Sr. Technical Customer Solutions Manager (Tech CSM) with a strong delivery record and proven project management experience to own operational and crossfunctional projects and programs within Amazon Air Cargo. This role works to continuously improve the customer experience and develop best in class air cargo capabilities.
The Tech CSM position requires the ability to 1 create and implement processes 2 coordinate and drive of customer programs 3 balance technical expertise with strong stakeholder management and regulatory compliance 4 identify and solve complex challenges and 5 communicate risks and statuses to senior management. Crossteam coordination program management and executive presentation skills (internal stakeholders and external customers) are essential.
Key job responsibilities
Own end to end customer onboarding
Gather and analyze customer requirements to establish operational technical and regulatory processes and expectations
Influence design and development of operational and tactical processes across various tech and nontech workstreams
Align customer requirements with Amazon Air Cargo capabilities
Enable solutions that address customer needs
Create a streamlined operational framework that supports future expansion and demand increase while maintaining quality and efficiency
Integrate customer systems into Amazon Air Cargo systems via APIs working with product/tech teams as needed
Singlethreaded owner responsible for planning and delivery of defined projects
Partner with teams across the business to source allocate and coordinate resources
Manage and deliver results on complex projects across multiple organizations
Work with Program Managers and business leaders to communicate the impact of organizational initiatives
Engage with stakeholders to guide these stakeholders and their customers toward consensus
Create and implement process improvements for the of Air Cargo programs
Gather and analyze data to help drive organizational decisions
Ensure compliance with regulatory standards across processes
Report status updates and Key Performance Indicators (KPIs) to AIR leadership and customers
Travel domestically up to 25 of the time
About the team
Meet Amazon Air yes Amazon has its own airplanes! We delight our customers by providing super fast delivery across the widest variety of selection and customers.
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
5 years of leading programs which may involve technical operational and/or regulatory dimensions with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
Bachelors degree in management technology engineering math business or equivalent
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Masters Degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
AIR is looking for a Sr. Technical Customer Solutions Manager (Tech CSM) with a strong delivery record and proven project management experience to own operational and crossfunctional projects and programs within Amazon Air Cargo. This role works to continuously improve the customer experience and develop best in class air cargo capabilities.
The Tech CSM position requires the ability to 1 create and implement processes 2 coordinate and drive of customer programs 3 balance technical expertise with strong stakeholder management and regulatory compliance 4 identify and solve complex challenges and 5 communicate risks and statuses to senior management. Crossteam coordination program management and executive presentation skills (internal stakeholders and external customers) are essential.
Key job responsibilities
Own end to end customer onboarding
Gather and analyze customer requirements to establish operational technical and regulatory processes and expectations
Influence design and development of operational and tactical processes across various tech and nontech workstreams
Align customer requirements with Amazon Air Cargo capabilities
Enable solutions that address customer needs
Create a streamlined operational framework that supports future expansion and demand increase while maintaining quality and efficiency
Integrate customer systems into Amazon Air Cargo systems via APIs working with product/tech teams as needed
Singlethreaded owner responsible for planning and delivery of defined projects
Partner with teams across the business to source allocate and coordinate resources
Manage and deliver results on complex projects across multiple organizations
Work with Program Managers and business leaders to communicate the impact of organizational initiatives
Engage with stakeholders to guide these stakeholders and their customers toward consensus
Create and implement process improvements for the of Air Cargo programs
Gather and analyze data to help drive organizational decisions
Ensure compliance with regulatory standards across processes
Report status updates and Key Performance Indicators (KPIs) to AIR leadership and customers
Travel domestically up to 25 of the time
About the team
Meet Amazon Air yes Amazon has its own airplanes! We delight our customers by providing super fast delivery across the widest variety of selection and customers.
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
5 years of leading programs which may involve technical operational and/or regulatory dimensions with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
Bachelors degree in management technology engineering math business or equivalent
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Masters Degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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