Road Supervisor
Road Supervisor
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
- High School diploma or equivalent; some college preferred
- 5 years of work experience required with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience
- Knowledge of the company service promise services capabilities policies procedures and practices to effectively manage operators in various locations resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider
- Proven supervisory expertise and knowledge of related methods practices and techniques
- Computer literacy preferably in word processing and spreadsheets
- Excellent interpersonal skills well developed written and verbal communication skills
- Basic math skills
- Relationship building and maintenance and collaborative skills to provide highlevel support and advice to local decisionmaking customers foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues
- Oral and written communication skills to communicate clearly regarding events and their resolution provide direction coaching and mentoring create an environment that encourages and values input and feedback from the driving workforce promote the company as a leading edge service provider in Transit
- Welldeveloped multitasking and time and priority management skills to balance conflicting demands related to customer care and routing
National Express LLC is an Equal Opportunity Employer.For more information please visit or .KeyWords: Operations Supervisor Operations Manager Transportation Supervisor Transportation Manager Bus Buses Passenger Passengers Transportation Special Needs Transportation Logistics Operations DOT Transport Route Routing School Field Trip Field Trips Charter Charters Safety Passenger Safety NAPT VersaTrans Synovia Edulog CMF 88 88M 88N 88Z
Global Local TotalNational Express Transit Corporation (NETC) is a rapidly growing provider of transit paratransit and shuttle services for transit authorities municipalities and other clients across the country. NETC is the USbased public transportation division of UKbased National Express Group providers of nearly one billion safe journeys each year. We are currently seeking a Road Supervisorfor our Customer Service Center (CSC) in Highland VA.Responsibilities:
- Supervises daytoday activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
- Provides support advice and guidance to operators in responding to a variety of issues (e.g. customer complaints bus and/or worker safety timeoff requests) assessing situations and determining appropriate course of action (e.g. additional training counseling) to prevent further occurrences in the future
- Ensures a positive work environment for operators by providing coaching mentoring and nonsafety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
- Monitors ontime performance
- Prepares and submits required reports in a timely manner
- Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager
- Collects and audits employee DVIs
- Evaluates the performance of all directreport personnel on a regular basis according to company policy
- Administers appropriate employee discipline as necessary
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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