Technical Support Representative
Technical Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Dial into Success: Solve Support & Keep Networks Running Strong
In an industry where speed is everything our client is always ahead of the curve. They aren t just providing internet they re building the future of connectivity with cuttingedge fiberoptic networks and breakthrough solutions. With a vision to unlock endless digital possibilities they lead with innovation reliability and a passion for transforming how the world connects.
Job Description
As a Technical Support Representative you will troubleshoot and resolve internet and voice service issues ensuring seamless connectivity for customers. Using multiple communication channels you ll provide expert assistance while maintaining compliance with telecommunications regulations. This role demands technical expertise strong problemsolving skills and a customerfirst mindset to deliver exceptional service.
Shift: Day Shift and Weekends Off
Start date: April 7 2025
Salary: Up to PHP28K
Work Setup: Hybrid SM Megatower Ortigas (Onsite once a week)
- Perform service qualification checks using advanced webbased applications.
- Troubleshoot internet and voice service issues including technologies such as FTTN/X FTTP/H FTTC FTTB HFC Fixed Wireless Mobile 3G/4G LTE home wireless broadband ADSL PSTN and VoIP.
- Assist new clients with internet setup and provide expert recommendations.
- Communicate with customers via inbound and outbound calls chat and email.
- Use knowledge base tools to research solutions and provide accurate timely responses.
- Document customer interactions needs and troubleshooting steps in the CRM or tracking systems.
- Ensure compliance with Australian telecom regulations when assisting customers.
Requirements
The Qualifications We Seek
- Minimum of 1 year of technical support experience in an international telecommunications account.
- Customer service experience in a BPO setting may be considered especially with exposure to technical support.
- Live web chat support experience is an advantage.
- Excellent written and verbal communication skills with the ability to assist customers clearly and professionally.
- Basic knowledge of computer networking including theories concepts and troubleshooting techniques.
- Familiarity with email clients smartphone email configurations and common troubleshooting steps.
- Bachelor s degree or college undergraduates are welcome to apply.
- Ability to multitask effectively in a fastpaced environment and work extended hours when necessary.
- Willing to work onsite at Megatower Ortigas.
- Availability to start on April 7.
Benefits
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Minimum of 1 year of technical support experience in an international telecommunications account. Customer service experience in a BPO setting may be considered, especially with exposure to technical support. Live web chat support experience is an advantage. Excellent written and verbal communication skills, with the ability to assist customers clearly and professionally. Basic knowledge of computer networking, including theories, concepts, and troubleshooting techniques. Familiarity with email clients, smartphone email configurations, and common troubleshooting steps. Bachelor s degree or college undergraduates are welcome to apply. Ability to multi-task effectively in a fast-paced environment and work extended hours when necessary. Willing to work onsite at Megatower, Ortigas. Availability to start on April 7.
Employment Type
Full Time
