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The Arizona Department of Corrections Rehabilitation &Reentry (ADCRR) is seeking to fill the Systems/Network Manager position. This position is responsible for supervising and the design installation modification maintenance and management of Local Area Network (LAN)/Wide Area Network (WAN) environments throughout the state.
Provides effective recommendations concerning LAN/WAN strategies system acquisitions enhancements and upgrades
Analyzes and resolves complicated operating problems to optimize network performance
Supervises and evaluates staff and addresses various personnel issues
Designs installs configures tests and monitors various types of operating systems and hardware for departmental and multidepartmental LAN/WAN systems including the internet
Conducts diagnostic tests on hardware cabling and software
Adds changes and deletes users and services on the network
Ensures and controls systems security
Prepares implementation plans systems administration and user documentation
Trains Department users and provides technical assistance as needed
Attends meetings prepares reports and documentation and develops technical implementation plans
Attends training classes seminars and keeps abreast of current industry trends
Drives on State business
Performs other duties appropriate to the assignment
Knowledge of:
LAN/WAN Technologies at all layers systems and data processing policies practices and procedures
Network architecture
Principles of effective supervision
Telecommunication systems and voice or data lines
System analysis and design techniques
Project management concepts
Principles and techniques of computer networking and design
Emerging technologies
Microsoft Active Directory data backup and recovery system endpoint security Web proxy technologies and G Suite products
Business English sentence structure and grammar
IP surveillance cameras
Desktop support and ticketing systems
Wireless technologies and equipment
Fiber optics
Skill in:
Management and supervision
Communicating and listening
Project and time management
Customer service
Report writing
Analyzing and resolving computer systems problems
Technical troubleshooting of network connectivity
Problemsolving and research techniques
Creating and interpreting network diagrams and topology
Building and maintaining interpersonal relationships with State government officials vendors and agency staff
Ability to:
Lift/carry 50 lbs.
Push/pull 100 lbs.
Walk/run 1 miles
Work in a prison environment
Work independently selfmotivate and set goals and objectives
Learn and adhere to agency policies and procedures
Balance prioritize and organize multiple tasks
Respond promptly to customer needs and take a customercentric approach to problemsolving
Plan conduct and solicit customer feedback and extensive technical surveys to improve service
Manage difficult or emotional customer situations
Manage a diverse geographically dispersed workforce under tight budgetary and time constraints
Communicate ideas and concepts effectively to a wide variety of individuals at all organizational levels
Evaluate and test emerging technologies
Apply creative solutions to business problems
Develop and write technical documents
Maintain confidentiality
Undergraduate degree in Computer Science Information Technology or Business
Two 2 or more certifications in Information Technology Infrastructure Library (ITIL) Microsoft Certified Solutions Associate (MCSA) Microsoft Certified Solutions Expert (MCSE) or CompTia Network certification
Five 5 years of experience working in an IT environment
Employment is contingent on the selected applicant passing a background investigation drug test and possibly a medical/physical examination.
If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid classappropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C. R210207.11.
In an effort to maintain a safe environment all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
Vacation and sick days with 10 paid holidays per year
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Robust and affordable insurance plan to include medical dental life shortterm and longterm disability options
Exceptional retirement program
Optional employee benefits such as deferred compensation plans credit union membership and a wellness program
An incentivized commuter club and public transportation subsidy program
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Required Experience:
Manager
Full-Time