Technical Account Manager EMEA-ISV France

Would you like to join one of the fastestgrowing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sell s/w solutions (often SaaS) built using AWS services) you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customers trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. As a TAM youll craft and execute strategies with senior customer stakeholders up to Clevel to drive our customers adoption and use of AWS services. This support extends to addressing strategyrelated queries aiding in project and launch planning and resolving operational challenges.



Key job responsibilities
* Youll guide consult provide technical guidance and advocate for the customer within AWS
* Ensure AWS environments remain operationally healthy and optimized in terms of cost complexity security performance and resiliency
* Develop trusting relationships with customers understanding both their business needs and technical challenges
* Using your technical acumen and customer obsession youll drive technical discussions regarding incidents architectural cost / benefit tradeoffs and risk management
* Consult with a range of stakeholders from developers through to Csuite executives
* Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
* Wou will proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions monthly & quarterly metrics detailed prelaunch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud



A day in the life
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Diverse Experiences
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* Experience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.
* Understand operational parameters and troubleshooting for 2 or more of the following: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development
* Internal enterprise or external customerfacing experience with the ability to clearly articulate to small and large audiences
* Ability to juggle tasks and projects in a fastpaced environment
* Customer obsessed
* Fluency in French and English

* Proficiency in professional oral and written communication with a record of presenting to audiences containing one or more decisionmakers
* Track record in influencing management in technical operational and strategic decisions
* Experience in operational services or support environment
* Handson experience with AWS services and/or other cloud offerings
* Experience with SaaS multitenant architectures and deployment automation is a plus

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