Technical Account Manager
Technical Account Manager
Posted on :
24-08-2025
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1 Vacancy
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Job Description
About Megaport
Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
The Role
We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global this role you will act as a strategic technical advisor to a set of key enterprise customers and partners ensuring their success with Megaports services. This is a post-sales overlay role focused on customer support and enablement technical relationship management and long-term value delivery.
As part of the Premium Support business function youll manage and support customers who have adopted our premium tier service offering. Youll be the primary point of contact for these customers providing a high-touch experience that includes:
Delivering enhanced support during incident response assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers.
Proactive engagement offering technical consulting and advisory services conducting regular network performance reviews and guiding customers on current and future use of Megaports services.
This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). Youll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaports platform and services through third-party channels.
What Youll Be Doing
- Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
- Guide customers through complex deployments performance optimisation and ongoing architectural evolution.
- Deliver regular technical health checks roadmap sessions and executive business reviews.
- Act as a liaison between the customer and internal Megaport teams (product support sales and engineering).
- Monitor account health and usage to identify growth and retention opportunities.
- Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
- Identify and engage with high-potential network and cybersecurity System Integrators Value-Added Resellers and aligned MSPs within your region.
- Develop enablement plans for partner sales pre-sales and solution architects to position Megaport solutions effectively.
- Serve as a trusted advisor in guiding network design integration strategies and multicloud architecture best practices.
- Create and deliver partner-facing technical content playbooks and workshops to demonstrate Megaports value proposition.
- Collaborate with SIs and VARs to support co-selling opportunities.
- Keep partners up to date with the latest Megaport service offerings and solution capabilities.
- Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
What Were Looking For
- 5 years in a customer-facing technical role (TAM Solutions Architect Pre/Post Sales Engineer or similar).
- Deep understanding of enterprise networking cloud connectivity SD-WAN and related infrastructure services.
- Previous experience working in or supporting System Integrators VARs vendors and indirect partner ecosystems is highly desired.
- Strong presentation skills and delivery of product demonstrations.
- Comfortable leading conversations from executive briefings to technical deep dives across engineering sales and operations teams.
- Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
- Deep understanding of Layer 2/Layer 3 architectures carrier networks and interconnection strategies.
- Excellent project coordination prioritisation and stakeholder management skills.
- Familiarity with Lv1-3 support desk processes and managed service environments.
- Hands-on experience with IaC practices Terraform and API integrations is a plus.
- Self-starter with a collaborative mindset and ability to thrive in a fast-paced global environment.
What We Offer
- Flexible working environment a remote-first culture with coworking options available.
- Generous leave plans including 4 weeks of paid annual leave parental leave birthday leave and a purchased annual leave program.
- Health and wellness support through a wellness allowance and employee wellbeing initiatives.
- Comprehensive learning support generous study and training allowance plus 5 days of paid study leave
- Creative modern workspaces designed to inspire when youre not working remotely
- Motivated inclusive team work alongside industry experts and fresh talent
- Recognition programs celebrate achievements with our Legend and Kudos awards
#LI-DNI
If you have any questions please reach out to Megaports Talent Acquisition Team at
NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
Required Experience:
Manager
Employment Type
Full-Time
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