OCM Operation Contract Manufacturing Account Manager
OCM Operation Contract Manufacturing Account Manager
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Job Description
We are searching for an OCM (Operation Contract Manufacturing) Account Manager.
The Account Manager serves to support the business relationship with clients.
The Account Manager is expected to be the first level of account for the External Customers representing client needs and goals within the Operation organization to ensure performance targets and elevating to the proper Senior level any business issue related. The AM through the routinely wellestablished relationships with clients will support the following activities :
- Responsible for day by day clients communications and business relationship conflict resolution and compliance on client deliverables and expectations.
- Communicates the clients goals and represent the clients interests inside Abbvie Operations.
- Works with the Manufacturing Plants team for the Customers related topics and projects in order to identify potential issues and/or opportunities and escalate when needed
- Ensures that client issues are dealt with in an efficient manner identifying timely solutions and workarounds to provide strong team representation and set proper client expectations
- Support the business with P&L focus consistently executing to facilitate the achievement of the financial targets .
The Account Manager within the OCM Small Molecule Organization will support to collect data and business intelligence/strategic information coming from Pharmaceutical Market Customers and Internal Plants. The AM will act to support financially driven processes like Annual LRP Annual Budget Plan preparation and Monthly LBE Reviews within internal stakeholders.
Within Operation and Plants Functions that serve OCM Customers this person will on a day by day basis interface with the following functions: Manufacturing/Supply Chain Quality Program Management Finance and Technical Operations.
Must be able to:
- establish trustful relationship and positive initial impact when meeting with external and internal stakeholders being primary responsible for Customer Relationship satisfaction representing Abbvie Culture & Pillars.
- translate customers objectives and concerns
- elevate at the appropriate level in order to avoid critical elevations
- Understand anticipate and minimize impact on overall business or financial issues
Handle large volumes of confidential data (mainly Financial coming from
- different Plants in order to support LRP/ Plan / LBE processes
- Develop and finalize presentations and scenarios working with the OSD Team in order to support Customers meetings and/or internal strategy
Qualifications :
- Bachelors degree in Pharmaceutical Chemistry/Chemistry/Engineering preferred
- MBA desirable due to Customers financial aspects of contract management as well as Project Management Professional Certification
- Excellent English knowledge
- Flexibility Passion and Empathy are also value added skills for this function
- Excellent organizational and time management skills to manage multiple accounts and priorities simultaneously to meet Companys deadlines as well as ability to manage changes and unexpected circumstances will be preferential
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.
US & Puerto Rico only to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Fulltime
Employment Type
Full-time
