Patient Accounts Supervisor 1663 - Dept of Public Health - 150832

Under direction the Patient Accounts Supervisor assigns supervises and reviews the work of staff engaged in the billing claims processing collections and/or posting of reimbursements and payments of services rendered by the San Francisco Department of Public Health (DPH). The essential job duties include but are not limited to:

• Assigns supervises and reviews the work of subordinate personnel engaged in the processing of healthcare medical claims and/or the collection of patient accounts including handling patient complaints regarding billing;
• Interprets implements and enforces policies and procedures related to billing collections and cash posting which may include Medicare MediCal and other state and federal payer regulations;
• Coordinates procedures with other divisions within the Department of Public Health other City and County departments and contractor agencies including the Bureau of Delinquent Revenue of the Tax Collectors Office; refers accounts to and furnishes the Bureau of Delinquent Revenue with information regarding delinquent accounts;
• Supervises the processing of bills necessary to comply with subpoenas and the obtaining of assignment of benefits for patients or insured; corresponds with attorneys in connection with the payment of bills;
• Maintains and reviews records and reports such as audit trails for federal and state auditors California Hospital Facilities Commission reports monthly reports of accounts receivable cost reports and other financial records/reporting;
• Establishes audit and control procedures as a part of a data collection system for service charges; works with systems analysts in order to correct any detailed problems in individual cases within the Electronic Data Processing system;
• Attends meetings and seminars in order to keep informed of changes in billing regulations collection procedures and Utilization Review guidelines.

The 1663 Patient Accounts Supervisor also performs related duties as assigned.

Qualifications :

Minimum Qualifications Required

EXPERIENCE: Four 4 years of experience billing claims processing and/or collecting medical claims or healthcare service reimbursements from Medicare MediCal (Medicaid) insurance thirdparty payors and individual payors in a hospital healthcare agency or healthcare billing organization of which two 2 years must be in a supervisory capacity.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Oneyear fulltime employment is equivalent to 2000 hours 2000 hours of qualifying work experience is based on a 40hour work week).

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Two 2 years experience utilizing a computerized billing system financial spreadsheet database and word processing.
• Supervisory experience in a Hospital Healthcare Provider Agency or an Organized Healthcare Delivery System with All Payer Billing (Medicare MediCal Commercial) and Insurance followup/ collections.
• Strong knowledge of Healthcare Financial Administration (HCFA): Medicare MediCal and Commercial regulations regarding Billing and Insurance reimbursements.
• Experience supervising a minimum of five 5 full time employees in a healthcare accounts receivable setting.
• Working experience with computerized systems such as: Epic Experian Fiscal Intermediary Direct Data Entry (DDE) CalMeds MS Office.
• Knowledge of electronic HIPAA transactions such as 837 Claims/ Encounters 835 EOB/ Remittance Advice 834 Benefit Enrollments Updates and Terminations 276 Claim Status Inquiry and 277 Claim Status Responses; and Standard Code sets including: ICD10 and HCPCS codes.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information :

Selection Procedures:
After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicants experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in Supplemental Questionnaire exam that is designed to measure the knowledge skills and abilities in job related areas which may include but not be limited to: Knowledge of Medicare MediCal health insurance plans and other state and federal regulations concerning reimbursement at the level of training subordinates in this area; Ability to make proper interpretations of Medicare MediCal health insurance plans and other state and federal regulations concerning reimbursement; Ability to plan review and supervise the work of subordinates engaged in health care billing and collections; Interpersonal Relations; Knowledge of the basic principles of accounts receivable accounts payable adjustment posting; and/or knowledge of the basic principles of Electronic Data Processing and applying it to a large facility with a high volume and variety of data; Knowledge of HIPAA transactions and code sets; Skill in identifying pertinent legal references to interpret legal procedures involved in the collection of present liens on file; and/or Written Communication.

Supplemental Questionnaire Examination (Weight: 100: Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be theRule of 10Scores.

Eligible List/Score Report:
Once you pass the exam you will be placed onto an eligible list and given a score and a rank. For more information visit duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us atthis link. 

Applicants may be contacted by email about this recruitment therefore it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at  The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference 
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process please contact the analyst Herbert Chau at or. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.