Account Manager

Working hours Monday to Friday 9am to 5.30pm

• Be the primary point of contact for your allocated accounts
• Provide a pivotal role linking all aspects of the business together to ensure an exceptional client experience
• Reviewing work submitted to the Laboratory to ensure it has been logged correctly and according to client requirements
• Ensure clear and timely communiucation with your clients on the progress of their projects
• Develop and maintain relationships with your allocated accounts.
• Responsible for managing all service concerns or queries in accordance with the Eurofins Chemtest Quality System
• Retain business from your allocated accounts
• Identify new opportunities for growth within your allocated accounts
• Support the onboarding of new accounts
• Responsible for renewing quotations within the Laboratory Information Management System (LIMS)
• Follow up on all quotations generated for your accounts providing clear feedback on quote conversion rates
• Update and document all client communications within Eurofins CRM system
• Maintaining an effective and dynamic knowledge base of competitors activities within CRM
• Carry out reasonable actions and duties as required by the business
• Attend networking/ marketing and other industry events within and outside of contracted hours
• Adhere to Key Performance Indicators (KPI) set by the business
• Actively promoting the business both externally and internally
• Maintaining confidentiality
• To comply with all the Health and Safety and ISO14001 requirements of your role and perform any other reasonable duties as required by the Eurofins Chemtest Business
• Understand to a high level of aptitude all Eurofins digital systems and tools

Qualifications :

Qualifications:

• Science degree or equivalent (Desirable)

Skills/Experience:

• Experience working in a customer facing role preferably within an ISO17025 accredited laboratory and/or within the environmental sectorExcellent communication skills (written & oral)
• Highly Organised
• Experience of solving problemsAbility to work under pressure
• Ability to successfully manage competing priorities.
• Experience of working in a fastpaced target driven environment
• MS Office Intermediate
• CRM and LIMS (Desirable)
• Experience of account management (desirable)

Key Attributes:

• Commercial Awareness
• Fact driven
• Action orientated
• Problem solver
• Highly motivated
• Excellent organisational Skills
• Professional Relationship Management
• Excellent communication (oral & written)
• Results Focus
• High energy
• Accountable
• Attention to detail
• High degree of personal integrity

Additional Information :

What Happens Next

Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 

Your data 
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful. 

We support your development! Do you feel you dont match 100 of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page:  Work :

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