Account Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Cardiff Wales United Kingdom

About the role:

Working in partnership with our client the Account Manager will assisttheteam to create powerful and impactfuldesign across various platforms.

Reporting to theAccount Director the AM is part of a teamof10 with varying skillsets.Taking responsibility for a particular scope of work makes this a challenging role that will give the right person true ownership of their day to day and playing a key part in the overall development of an extremely fast-paced environment.

What you will be doing:

• Adeep understanding of the business;their needsexpectationsand requirementsto provide the best service and solutionthrough close partnershipwith the client.
• Effective project management through the full life cycleusingproject governance as directedby the client escalating issuesand proactivelyresolving problemsmanaging project resourceand spend and making critical decisions.
• Build and maintain relationships with clients often through regular face to face contact and virtual meetings.
• Run account meetings and take responsibility.
• Act as the first point of contact for client questions and requests.
• Understand your clients business and objectives; input strategically to develop creative briefs.
• Support client growth and projects.
• Work-flow management liaising with internal creatives and external suppliers where needed.
• Understand your clients business and objectives; input strategically to develop creative briefs
• WorkacrossB2B Ideally.
• You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues
• You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues

What you need to be great in this role:

• Creative Account management experience 8 years.
• Youre extremely well organised naturally juggling multiple tasks at any one time.
• You cope effectively when things are up in the air and carefully manage ever shifting priorities.
• Oversight of creative output; acting as guardian to ensure quality is kept highacross all projects.
• Interpreting/consolidation of client briefs setting and managing project timelines briefing projects internally & externally ensuring all output meets client requirements has been through QC and is approved and on brand before released to client.
• A problem solver with an understanding of the creative industry.
• Great attention to detail.
• You genuinely care about people and build collaborative working relationships. You listen well
  to challenges and work with people to overcome problems in a positive way.
• Excellent organisational and communication skills.
• Competent in presenting and communicatingideas to clients.
• The ability to clearly articulate your ideas
• A real self-starter Never be sat there twiddling their thumbs.
• Hard working but up for a laugh at the same time.
• Worked in a creative agency (Ideally based on-site client side).
• Executional rigour competent in multitasking and great organisational skills.
• Experience in B2B / D2C.
• Confidence with clients in both a face to face and virtual setting
• Experience with projects that involve strategic and creative team input such as planners copywriters and art directors.
• You can be the change - you prioritise environmental responsibility social equity and economic viability and how that translates into your day-to-day role

Req ID: 13327
#LI-LE1 #LI-midsenior #LI-Hybrid

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.