Visitor Services Representative

Position Summary

Visitor ServicesRepresentative (VSR hereafter) is expected to promote a positive visitor experience while applying museum procedures and ensuring visitors first and last impression are memorable. The role is responsible for daily operations with a thorough working knowledge of the facilities exhibitions and activities. This person plays a key role in welcoming all visitors and maintaining visitor materials. VSRs are crosstrained and responsible for welcoming all visitors ticket and membership sales advocating for the museums programs and supporting other departments.

*This is a temporary fulltime position expected but not guaranteed to last through the summer high visitation period.

Work Schedule:

35 40 hours per week 5 days per week including weekends.

Salary:

22.08 per hour. This is a nonexempt FLSA position.

Essential Job Duties (other duties as assigned)

• Provide excellent visitor service by engaging with guests in an open friendly and safemanner.
• Ensure a consistent high standard of guest experience for all people interactions including visitors employees members donors etc.
• Have a thorough understanding ofMoPOP; its products programs memberships andexhibitions.
• Actively followPoint of Sales data collecting procedures and work together with the Visitor Services team to meet salesgoals.
• Proficiently understand andutilize Point of Sale Systemsand demonstrate appropriate cash handlingtechniques and procedures.
• Ability to handleall forms of transactions cash vouchersthirdpartytickets and vouchers such as CityPass groups and all otherswith high accuracy.
• Provide feedback aboutoperationsto Visitor ServicesLeadershipTeam.
• Assist with signageplacements as assigned by leadership team.
• Ensure museum exhibits arepresentable for visitorsby conducting regularwalkthroughs.
• Comply with department policies and the institutions safety health and securityprograms.
• Regular and predictable attendance.
• Actively support all departmental goals includingsales program initiatives.
• Presents themselvesin a respectful manner to visitors and other personnel including attitude punctuality and workethic.
• Assistpeerswith questions andchallenges.
• Other duties as assigned by Visitor ServicesLeadershipTeam.

MOPOP Community:

• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Preferred/Desired Qualifications

• Demonstrated ability to work effectively in a collaborative team environment with a dynamic range ofpeople.
• Ability to assume high levels of responsibility handle stress stay organized focused andeventempered.
• Detail oriented with strong organizational abilities and able to manage a continuous workflow in a high volume multitaskingenvironment.
• Candidates must have at least 2 years of customer serviceand cashhandlingexperience.
• Excellent communication skillsrequired.
• Ability to work a flexible schedule;to include evening andweekends.
• Intermittent computer skills especially in Excel Word PowerPointand ticketing system program.
• Strong interest in the popular culture topics presented at Museum of Pop Culture (MoPOP) including but not limited to music film television and digital media. Musical instrument knowledge is a plus.

Benefits

This temporary fulltime position includes Medical/Vision insurance Dental insurance 3.08 hours of accrued Vacation per biweekly pay period Seattle Sick/Safe up to 8 Company Holidays paid throughout the year EAP 401k plan with vested match schedule once eligible and subsidized transportation benefits for Orca Pass or parking.

Why MOPOP

Were really glad youre thinking about joining the team at MOPOP! We believe pop culture is a universal language capable of building connections across a range of people no matter our differences in race religion gender age sexual orientation ability education socioeconomic status ethnicity country of origin or any other characteristic that makes us who we are. For more than twenty years we have been showcasing how music film fashion video games sports and more spark those connections and create a lasting cultural impact.

MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore find and build community and recognize their own creative potential. This applies not only to our guests but also to our staff be it in designing an educational program to engage the next generation of creators trying to reach a new audience with a marketing initiative preserving an artifact in our collection or providing excellent customer service to a visitor. If this sounds like something youd be into wed love to hear from you!

MOPOPs Mission and Commitment to Diversity Equity Inclusion and Accessibility

Our mission is to activate the worldshaping power of pop culture through participative experiences discovery and play. We believe pop culture connects us and that it is powerful complex alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity equity inclusion and accessibility (DEIA). In partnership with our community we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional isms as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality energy and resources and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace and we are proud to be an equal opportunity employer. We believe that having staff interns and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC women and LGBTQIA2S individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.

Please email if you need reasonable accommodations during the application or hiring process.