IT Support Engineer VIP
IT Support Engineer VIP
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Job Description
Posting Description
IT SUPPORT ENGINEER VIP Information Systems and Technology (IS&T) to provide offsite and onsite incident response problem management endpoint management project coordination and knowledge management to a diverse customer; work directly with customers inperson and over phone/email/chat to identify support issues as well as with vendors development teams and IS&T/MIT service owners to resolve those issues; assist with the implementation of new administrative products and services while continuing to support and maintain existing systems; and collaborate with partner teams to effectively manage customer expectations and translate technical solutions into meaningful responses to the end user.
Find a full job description here.
Job Requirements
REQUIRED: Bachelors degree or equivalent; a minimum of five years of relevant experience in IT Support Computer Science Information Systems or another related field; experience diagnosing/resolving problems in Mac Windows iOS and Android platforms across their software hardware and managed service product lines; demonstrated experience with endpoint management tools preferably MECM JAMF Active Directory and/or VMWare; demonstrated experience with common IT ticket platforms preferably ServiceNow; ability to adapt and pivot priorities in a fastpaced environment; ability to work autonomously and to take ownership to resolve advanced issues when necessary; and customer serviceoriented problem solver with a focus on increasing customer satisfaction deepening client relationships and informing/empowering clients. PREFERRED: Higher education experience; and MIT experience. Job #248207
Starting salary range: $90000 $100000.
This is a hybrid position with some work conducted on location and some work remotely.
Reopened 3/10/2025
Employment Type
Full-Time
