Support Engineer (with french language)
Support Engineer (with french language)
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
Ajax Systemsisaninternational technology company and Europes largest developer and manufacturer ofsecurity systems with smart home capabilities. Ajax products are part ofanecosystem with more than 70devices. Our technologies protect premises from burglary fire orwater leaking and allow control ofhome appliances.
Right now we have an excellent opportunity for a support engineer who is fluent in French.
As part of our dedicated support team you will assist customers from all corners of the globe providing round-the-clock assistance through various channels. Were proud of our ability to communicate in multiple languages enabling us to promptly address and resolve user issues.
To excel in this role were seeking a passionate and talented Technical Support Engineer who can:
- Respond to customer inquiries promptly and professionally via phone email and live chat.
- Investigate and troubleshoot client issues related to our products and services ensuring swift resolution.
- Escalate complex problems to the appropriate team when necessary.
- Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
- Educate customers on the features and benefits of our outstanding products and services.
Key requirements for this role include:
- Knowledge of the basics of physics and electrical engineering empowering you to handle technical queries effectively.
- Intermediate or higher level of French to ensure seamless communication with our global client base.
- Experience in customer communication ensuring you understand their needs and can provide exceptional support.
- Familiarity with CRM systems Jira Confluence and telephony will be advantageous.
To thrive in this role you should possess the following personal qualities:
- Strong multitasking abilities to handle various customer inquiries simultaneously.
- Discipline in managing your workload efficiently and meeting deadlines.
- Excellent written communication skills to deliver clear and concise responses.
- A customer-oriented mindset consistently going above and beyond to exceed expectations.
- A hunger for learning keeping up with industry trends and expanding your knowledge base.
- The ability to remain composed under pressure demonstrating exceptional stress resistance.
In return for your dedication and contributions we offer:
- Working indynamically growing multinational and multicultural Group.
- Ability toadd value tothe business byapplying your knowledge and skills.
- Ajax security system kit (you will beapart ofthe beta-testing program and will beable totest new devices and features before official release).
- Full-time working schedule.
- Medical insurance.
Employment Type
Full-Time
Key Skills
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