Service Writer Advisor
Service Writer Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JJE is a proud subsidiary of Federal Signal Corporation.
SERVICE WRITER / ADVISOR
LOCATION: London Ontario (Neptune Cres.
EMPLOYMENT TYPE:
- 1 Vacancy
- Fulltime Permanent
TOTAL REWARDS OVERVIEW:
- Competitive base salary
- Quarterly profitsharing opportunity
- Annual performance review with salary increase opportunity
- Group Healthcare Benefits 100 paid for by the organization
- Vacation and Paid Personal Days
- Employer Matching Retirement Savings Plan
SUMMARY:
The Service Writer/Advisor will be focused on providing administrative support to the Service department liaising with internal and external customers and ensuring the department runs efficiently on a daytoday basis.
ABOUT YOU:
- Ability to work within a fastpaced environment
- Ability to organize multitask and plan work efficiently
- Positive and collaborative attitude
- Good verbal and written communication with strong customer service skills
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/ Certification:
- High School Diploma GED or equivalent
- Valid drivers license with a clean drivers abstract
Experience:
- 3 years experience in a Service Writer role or related administrative/ customer service position
- Experience preparing quotes and opening/ closing work orders
- Experience with MS Office Suite with a focus on Microsoft Word Excel and Outlook
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
POSITION RESPONSIBILITIES:
- Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
- Open and close work orders in alignment with internal procedure timelines
- Prepare quotes
- Edit and update all work orders to ensure 100 capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with Shop scheduling to ensure optimal efficiency and customer service
- Work with factory representatives to ensure customer downtime is minimized
- Conduct shop walkthroughs with Service Manager to capture real time status updates
- Prepare and submit biweekly Payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure ontime billing for all customers
- Maintain MTO files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Assist with Parts department as required
- Completed additional tasks as assigned
WHY WORK AT JJE
- Talented dedicated and passionate team to work with
- Exceptional bestinclass products and service offerings for our customers
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
Our Core People Values
Leadership Customer Excellence Integrity Inspiration Teamwork Innovation and Ambition
If you are looking for a new opportunity then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation please notify HR in advance and we will provide applicable accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
