Customer Support Specialist - part-time
Customer Support Specialist - part-time
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Job Description
Company Summary:
When you connect with the hugely popular brand known as The Kris Krohn Team the journey will benefit both your career and your personal growth .
Kris Krohn is a real estate maverick bestselling author speaker & breakthrough mentor. He helps people get on the path to financial freedom through financial principles training and real estate investing. Kris passion is helping people bridge the gap between where they are now & the results they want to achieve in every aspect of their lives including wealth health connection and personal power. His wildly successful training is currently consumed by millions of people on YouTube all social media platforms podcasts webinars and ... well lets just say that Kris isEVERYWHERE!
Are you passionate about providing exceptional customer service and resolving inquiries with precision and care We are seeking a dedicated Customer Support Specialist to join our dynamic team. If you possess a blend of strong communication skills empathy and a knack for problemsolving we want to hear from you!
Responsibilities:
- Resolve Support Tickets: Address and resolve customer inquiries and issues promptly through a ticketing system ensuring satisfaction and adherence to service level agreements. Aim for an average ticket resolution time of 24 hours with initial responses within several hours during business hours.
- Respond to Emails: Promptly address supportrelated emails ensuring no important inquiries remain unresolved for longer than 24 business hours. Forward emails to the relevant departments for specialized assistance.
- Answer Calls/Texts: Respond to support inquiries via phone calls and texts during business hours providing timely assistance to customers.
- Basic Management of Book Fulfillment: Collaborate with the book fulfillment team to ensure timely delivery of orders track inventory and resolve issues with orders promptly.
- Manage Facebook Group Requests: Administer requests to join private Facebook communities ensuring timely approval or denial according to established criteria.
- Track SupportRelated KPIs: Monitor key performance indicators such as ticket resolution time and refunds processed reporting progress regularly to management.
Qualifications:
- Adaptability: The ability to quickly adapt to changes in processes priorities or customer needs.
- Problemsolving: Strong problemsolving skills to analyze customer issues and identify effective solutions efficiently.
- Techsavviness: Proficiency in using CRM digital tools such as Hubspot and Go High Level along with various social media platforms to help engage with customers across different channels.
- Crossfunctional collaboration: The ability to collaborate effectively with colleagues from different departments to ensure the seamless resolution of customer issues that may require input from multiple areas of the business.
- Sales acumen: While not directly involved in sales having a basic understanding of sales principles is helpful in identifying opportunities to upsell or crosssell products/services to customers when appropriate.
- Resilience: Dealing with customer inquiries can sometimes be challenging and requires resilience and the ability to maintain composure under pressure.
Benefits:
- Onsite gym
Job Type: Parttime
Salary: $20 $22 per hour DOE
If you are ready to join a dynamic team dedicated to providing exceptional customer experiences apply now and be part of our journey towards excellence in customer satisfaction!
Required Experience:
Manager
Employment Type
Part-Time
