Customer Support Specialist Czech Market
Customer Support Specialist Czech Market
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Job Description
Location: Sofia Bulgaria
Contract Type: Full-time (On-site)
Language Requirements: Czech (C2) English (B2)
Work Schedule: Monday to Saturday 09:0023:00 & Sunday 10:0019:00 (rotational shifts)
Salary: 3500 BGN gross/month
Role Overview
We are looking for a Customer Support Specialist fluent in Czech to join our growing team in Sofia. Our client is a global company selling cigarettes cigars smokeless tobacco and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance responsible marketing and adult-only product support. You will be providing high-quality service to customers for a leading international lifestyle and consumer brand. This is an on-site role where youll handle inquiries with professionalism attention to detail and cultural sensitivity.
Key Responsibilities
Provide outstanding customer service through phone email and chat resolving a variety of inquiries
Assist customers with product information order tracking account management and general support
Document interactions and maintain accurate customer records in internal systems
Collaborate with team members to deliver exceptional experiences that align with brand standards
Escalate complex issues where necessary and follow through to resolution
Stay informed about product updates service policies and campaign offerings
Candidate Profile
Fluent in Czech (C2 level) verbal and written
Good English skills (minimum B2) required for internal communication and training
Previous experience in customer service retail or e-commerce support is a plus
Excellent interpersonal and communication skills
Strong problem-solving mindset and attention to detail
Comfortable working in a fast-paced structured and multilingual environment
Compensation & Benefits
Monthly Gross Salary: 3500 BGN
Full-time contract with rotational shift coverage
Private health insurance and access to employee wellness programs
Career development and internal mobility opportunities
Modern office facilities in the heart of Sofia
Supportive and international team environment
Employment Type
Full Time
