Java Product Support
Java Product Support
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Java Production Support
Hybrid at Charlotte NC / Pennington NJ / Plano TX
12 months contract
Video Interview
Responsibilities:
- Maintain and troubleshoot Windowsbased server automation applications including web servers application servers and database servers
- Develop and maintain automation scripts (basic .NET PowerShell)
- Monitor system performance and troubleshoot issues
- Perform system backups and disaster recovery operations
- Create and maintain system documentation
- Install and configure software applications
- Monitor and analyze system logs
- Work with component support teams (e.g. Data Base Voice/Data Network and Storage) to coordinate activities for remediation of issues
- Work within the ticketing system (currently Remedy) for entering updating and closing incident tickets
- Escalate to appropriate teams and vendors
- Perform various housekeeping functions on room systems/ infrastructure (e.g. daily health checks) Splunk monitoring email monitoring for new issues etc.
- Serve in an On call rotation
- Communicate with leadership
Requirements:
- Bachelor of Science in Information Technology (BSIT) or similar including experience
- 5 years experience with incident ticketing in automation support
- Degree/Certification in any of the following: MS365 Azure Exchange .NET Windows
- Proficient in Java SQL Database Automation scripting Splunk
- Experience with M365 Azure Cloud Computing. .NET
- Proficient in Incident management ticketing requirements and End user support services
- Able to describe issues escalate and articulate impact to affected users and leadership as needed
- Proficient in common MS tools to assist in data analysis and reporting
- Proficient in viewing Splunk Dashboards and engaging corrective activities.
Desired skills:
- Automation skills to reduce manual activities
- Proven team player who can work comfortably in a multicultural environment
- Proven ability to work independently multitask and effectively work in a complex environment with a global team structure
- Excellent verbal and written communication skills; Strong influencer facilitator and collaborator
- Detail oriented and organized
- Proactive enthusiastic flexible results driven with attention to detail
- Strong problem solving and critical thinking skills
- Motivated to achieve results and the ability to quickly integrate into teams
- Able to work in an ambiguous environment and draw and defend results and conclusions
- Able to work in a dynamic and teamoriented environment
- Able to balance a significant workload prioritize and multitask
Employment Type
Full Time
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