Senior Client Services Manager
Senior Client Services Manager
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Job Description
Senior Client Service Manager
Ravensthorpe Mirfield & Batley West Yorkshire
Permanent Full Time 37.5 hours per week)
Salary 28174 to 30804 per annum plus great benefits including Health Cash Plan!
Home a place where you belong
Want to lead a team that really cares and empowers customers to live their best lifeAs our Senior Client Services Manager youll lead our Queen Street & Calder House team to deliver person centred housing related support and make it a Great Place To Work for our colleagues!Youll manage our supported living services which house vulnerable customers experiencing Mental health acquired brain injury autism and learning disabilities across 2 sites. You will also be responsible for the housing management of our Batley service. This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!
Typical day as a Senior Client Service Manager
- Leading a motivated team to deliver efficient highquality personcentred services in line with our contracts evidenced by our customer satisfaction surveys and KPIs.
- Youll be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recordedaccurately.
- Managing the contracts budgets and KPIs and liaising with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe supportive personcentred service.
Fancy going home each day knowing that you have helped change our customers lives for the better Youll do that here working for one of the top ten Great Place to Work in the UK!
You have
- The people skills to take others with you to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- Experience of managing multiple services and/or managing managers.
- To get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileage!
Due to limits on our current certificates of sponsorship we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.
Our team
Looking for a job where you really belong Where you can be well you!Bring your uniqueness brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team who come from different walks of life and are here to support you as you make yourself at Home!
Job details
- Flexible working hours
- You will manage your own diary while ensuring service requirements are met
- You will cover on call alongside your peer managers
- On call shift payment of 14.30 per session
- Able to use technology including Microsoft Office Outlook PowerPoint
- Youll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks peers and allies (Multicultural LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work!
Whats in it for you
- 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 and time off for volunteering too!
- Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.
- Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car with us.
- Generous pension scheme with life insurance of 3x salary
- Were Investors in People Platinum employer a Great Place to Work and 10th Best place in the UK for Wellbeing
- We Grow Our Own colleagues (not literally of course! when youre ready for the next step in your career you can grow with us!
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore ourbenefits in detail on our website.
Find out more
Click APPLY NOW to see our Senior Client Services Manager job description find out aboutus and for help to apply. Sometimes we close a job early so dont delay or you might miss out. Finally do let us know if theres anything we can do to help you shine in our process at
Required Experience:
Manager
Employment Type
Full-Time
