Transactions Specialist - Operations Analyst
Transactions Specialist - Operations Analyst
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Job Description
Join our Customer Resolution Services team within the Centralized Transaction Operations. Enhance customer experiences by resolving claims efficiently. Utilize your analytical skills to make impactful decisions and help the bank avoid losses.
Job Summary
As a Customer Resolution Specialist within the Customer Resolution Services team you will enhance the customer experience by researching and resolving claims such as amount mismatches and missing deposits. You will utilize strong analytical and decisionmaking skills to process debit/credit adjustments and avoid bank losses. Your role involves using various software and communicating results with stakeholders within established service level agreements.
Job Responsibilities
- Research and perform quality checks on debit/credit adjustments.
- Ensure compliance with industry regulations and company policies.
- Evaluate and analyze data from multiple sources.
- Resolve queries and share updates with the team.
- Engage with UL on SOP revisions and training needs.
- Train new hires and assist with workflow planning.
- Monitor customer SLA and handle escalations.
- Report suspicious transactions and back up Team Leader.
- Participate in quality control policy development.
- Monitor and analyze quality control data.
Required qualifications capabilities and skills
- Graduate in Commerce or any stream with minimum 3 years of banking experience.
- Demonstrate exhaustive knowledge in CRS and client focus.
- Exhibit strong MS Office communication and adaptability skills.
- Pay attention to detail and possess strong problemsolving skills.
- Manage time effectively for BAU and other initiatives.
- Maintain a flexible attitude towards working hours.
Preferred qualifications capabilities and skills:
- Demonstrate expertise in process/business knowledge.
- Exhibit excellent client focus and adaptability.
- Possess strong oral and written communication skills.
- Show flexibility in working hours due to workplace demands.
Required Experience:
IC
Employment Type
Full-Time
