Center Director
Center Director
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Job Description
Center Director
GENERAL SUMMARY
The Center Director is responsible for managing the overall customer experience sales and localmarketing strategies of the Center to achieve performance goals and grow the Center. The CenterDirector is also responsible for managing the daytoday Center operations to ensure a consistentquality educational experience for Sylvan customers while managing costs. He/she ensures thatpolicies and procedures are executed according to Sylvan standards. The Director manages andcoaches Center staff and serves as the principle point of contact for the Franchisee.
The Center Director position has the hours: 106pm Mon Fri and a rotating 812pm Saturday schedule. Summer hours will vary with a possibility of morning/evening schedule dependent on the day with no Saturday hours during summer months.
ESSENTIAL JOB FUNCTIONS
- Ensures timely and highquality personal customer service response to all calls and walkininquiries; Ensures calls get answered during business hours
- Manages the daytoday operation of the Center
- Meets sales and expense financial targets
- Monitors and tracks Center performance Profit and Loss controls revenues expenses and feecollection; Recommends and implements interventions to improve performance
- Selects develops motivates and monitors Center staff; Conducts regular performance reviews
- Reviews all corporate communication and ensures communications flow to the Centers staff
- Supports Director of Education with ensuring good instructional management
- Confers with customers at each stage of the customer lifecycle; Directs the sales and serviceprocess throughout the customer lifecycle to keep customers enrolled
- Promotes financing options that meet the customers needs and manages theapplication/closing process
- Manages marketing and sales activities to drive new enrollments
- Establishes and maintains collaborative relationships with teachers educational specialists andother school administrators and parent/teacher organizations
- Conducts school visits to establish and maintain relationships with school personnel forpartnership and marketing purposes
- Ensures the professional appearance of the Center according to Sylvan standards
- Ensures adherence to established Sylvan operating standards with particular attention tostudent safety and wellbeing
- May also be required to make school visits establish and maintain relationships with schoolsfor partnership and marketing purposes
KNOWLEDGE REQUIRED
- Fouryear degree required
- A minimum of three years of customer service experience; Retail sales experience preferred
- Experience using Microsoft Office and other standard business applications used by the Centerincluding current social media tools
- Experience using Microsoft Word and other standard business applications used by the Center
- Knowledge of general office equipment such as copiers printers and office phones
- Experience using social media (Facebook Twitter etc. preferred
- Familiarity with instructional technology and tablet computers preferred
SKILLS AND ABILITIES REQUIRED
- Strong customer service interpersonal and communication skills; Outgoing peopleorientedapproach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish andbuild relationships
- Proven sales skills with a strong sense of urgency
- Proven ability to supervise coach and develop Center staff
- Strong presentation skills for small group opportunities
- Ability to track and interpret business metrics and financial statements
- Strong analytical and problemsolving skills
- Strong word processing data entry and other administrative skills
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Ability to work collaboratively; Strong team player
- Ability to work a flexible schedule including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds
- Experience using social media (Facebook Twitter etc. preferred
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills knowledge and abilitiesrequired.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Director
Employment Type
Full-Time
