GENERAL DESCRIPTION
The Manager of IT Event Support is primarily responsible for managing the technology needs of a large Event Center including but not limited to the management of venue technology projects desktop support and daytoday management support. The successful candidate will lead a team providing operational support to users and ensure availability stability and security of business systems and IT infrastructure platforms. This person should be highly motivated and have excellent personality and customer service skills.
RESPONSIBILITIES:
Administer internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies including hardware software and networks for event and game day operations and technology support.
Lead a highly capable team that provides friendly and prompt technical support for software and hardware support assists with technology setup. Including hiring training and developing a highly motivated team within the support group.
Analyze isolate and resolve network/hardware problems. This includes but is not limited to technical procedural operational and functional issues.
Develop planning tools such as production schedules budget tracking timelines event specs etc.
Establish maintain and enhance positive client relationships with event producers concert promoters and touring personnel as well as all team members and internal departments
Create update and close all assigned tickets in IT ticketing software promptly and with high levels of customer satisfaction. Work with the IT team to ensure efficient operation of the companys technology environment.
Work with concert promoters and/or production managers to thoroughly advance the event and ensure all needs are met
On event day be the onsite arena representative to oversee all aspects of loadin event setup show and loadout and ensure all event needs are met while adhering to venue policies and procedures
Develop event documentation required for each event including event details
Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop operations.
Prepare postevent summaries.
Other assigned tasks as needed.
QUALIFICATIONS:
Bachelors degree required
Minimum 5 years experience
Excellent computer skills to include high proficiency in Word Excel PowerPoint Outlook.
Must be multitask oriented with great attention to detail and strong organizational skills
Knowledge of office equipment i.e. binding equipment fax and copy machines
Must be extremely flexible with the ability to handle fast paced environment with short deadlines and adapt to a team player environment
Must be customer service and relationshipbuilding oriented and demonstrate a high standard of excellence
Must be available to work extended hours holidays and game nights
Must be able to meet deadlines and follow through on project outline or strategies
Must have a high level of decision making and accountability
Communicate (both written & verbal) in a concise and effective manner
PHYSICAL & MENTAL REQUIREMENTS:
The employee is regularly required to stand sit walk use handle or feel reach kneel crouch or crawl communicate with others.
The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
The employee must be able to transfer and move items for departmental needs.
The employee must be able to adjust to changing work hours and locations as needed considering the strong focus on external communications and relationships.
Impulse Strategic Solutions provides equal employmentopportunities (EEO) to all employees and applicants for employment withoutregard to race color religion sex sexual orientation national origin ageprotected veteran disabled status or genetic information. In additionto federal law requirements Impulse Strategic Solutions complies withapplicable state and local laws governing nondiscrimination in employment inevery location in which the company has employees.
Impulse Strategic Solutions is committed to providingreasonable accommodations for qualified individuals with disabilities anddisabled veterans in our job application procedures. If you needassistance or an accommodation due to a disability you may contact us at .
Manager of IT Event Support
