Concierge - Overnight

POSITION OVERVIEW

The concierge serves as a customer service/sales consultant.  Basic responsibilities will be fill the role of hospitality ambassador at the site as the concierge is the first point of contact for residents visitors prospects and vendors.  This position is to satisfy residents requests questions and needs serve as a liaison to the Management office assist in renting apartments (to include information tours taking calls) when the leasing office is closed or needs dictate. 

Shifts:  12am 8am

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Greet residents guests and prospects warmly and professionally.

• Manage lobby/front desk operations including package handling visitor checkin and access control.

• Coordinate resident services such as amenity reservations and maintenance followups.

• Monitor and maintain cleanliness and organization of lobby and shared spaces.

• Assist with scheduling tours and managing the guest log.

• Provide prompt courteous assistance with resident inquiries or concerns.

• Follow up on maintenance requests to ensure resident satisfaction.

• Support communication efforts such as event reminders notices and newsletters.

• Help coordinate community events and engagement initiatives.

• Follow up with prospects after tours or inquiries to maintain engagement.

• Assist in preparing tour materials and keeping marketing collateral stocked.

• Update prospect traffic logs and CRM system as needed.

• Share general information about apartment availability pricing and amenities (referring detailed questions to leasing staff).

Qualifications :

REQUIREMENTS

HS Diploma or GED required

Ability to apply good common sense when assisting residents and their guests

Must have the availability to work a flexible schedule any day of the week

Ability to resolve minor problems while maintaining a friendly and professional manner

Ability to communicate effectively

Must be team oriented

Additional Information :

We are an equal opportunity employer with a commitment to diversity.  All individuals regardless of personal characteristics are encouraged to apply. Our locations are drugfree and preemployment drug tests are required. Background checks are also required before employment begins.

Remote Work :

No

Employment Type :

Fulltime