HR Services Delivery Lead EMEA within OESL mfd - REF77173Z
HR Services Delivery Lead EMEA within OESL mfd - REF77173Z
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Job Description
HR Services Management & BPO Governance
- Act as the primary liaison with the BPO provider in the region ensuring seamless HR administration payroll and contract management.
- Define monitor and continuously improve Service Level Agreements (SLAs) and performance metrics with the BPO provider.
- Oversee Locations HR Service Delivery Specialists who are responsible for monitoring all supplier deliverables and commitments in their respective location.
- Ensure compliance with the obligations outlined in the BPO Services Agreement and address any service gaps.
Leading Internal HR Operations
- Manage HR service delivery for locations outside the BPO scope ensuring standardization and process efficiency.
- Lead a team responsible for HR data administration management time & attendance and payroll or payroll BPOs.
- Oversee daily operations of the payroll shared services team to ensure consistent timely and accurate service delivery.
- Develop and implement best practices for operational excellence in HR service delivery.
- Foster a culture of continuous improvement and high employee satisfaction.
Compliance & Risk Management
- Ensure that all HR policies payroll operations and employment contracts comply with local labor laws and company standards.
- Monitor compliance with contractual obligations ensuring alignment with the Service Agreements
- Partner with legal and compliance teams to mitigate risks related to HR data security GDPR and other regulations.
Digital Transformation & HCM Global Solution Implementation
- Lead and support the implementation of a HCM Global Digital Solution ensuring smooth adoption and integration into HR operations.
- Identify and leverage automation and digital tools to enhance efficiency accuracy and user experience.
- Work crossfunctionally with IT HR and business leaders to ensure digital HR solutions support broader organizational goals.
- Ensure that HR data is accurate and accessible enabling datadriven decisionmaking.
The job can be carried out in Hanover or Karben
Qualifications :
- Bachelors or Masters degree in HR Management Accounting Finance Law Business Administration or a related field.
- Several years of experience in leadership positions in HR shared services HR operations or supplier management.
- Strong vendor management experience with a background in monitoring supplier performance and ensuring SLA compliance.
- Expertise in HR service delivery: HR data administration payroll and labor law compliance across EMEA region (especially Germany and France).
- Understanding of HCM systems (e.g. SAP SuccessFactors Workday Oracle HCM) and their impact on HR Services Delivery.
- Fluent German and English language skills (written and spoken).
- ProblemSolving & DecisionMaking: Strong analytical skills to assess system issues and develop effective solutions.
Applications from severely handicapped people are welcome.
Zustzliche Informationen :
The wellbeing of our employees is important to us. Thats why we offer exciting career prospects and support you in achieving a good worklife balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
- and much more...
Sounds interesting for you Click here to find out more.
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Sie wollen mit uns Gas geben Starten Sie durch und bewerben Sie sich jetzt!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
