Student Advisor

Title: Student Advisor ILSC & Greystone College Sydney (Full time Fixed Term)
Start date: Immediate
End date: December 2025
Report to: Student Advisor Manager Sydney

ILSC & Greystone College Sydney part of the ILSC Education Group is a private college located in the heart of CBD. We provide English language training as well as and vocational courses (VET) in Marketing Project Management and Business to international students living in Australia.

ILSC & Greystone College Sydney seeks an enthusiastic Student Advisor to join our friendly and supportive team at our CBD campus. This position is a varied and challenging role and has plenty of opportunity for growth and development the international education industry.

The Student Advisor role is responsible for a variety of functions such as:

Student Advising

• Supporting students oncampus by advising on aspects such as cultural acclimatization and general academic issues
• Supporting student accommodation requests (i.e. Homestay and student residence)
• Providing a special duty of care for underage students with regular checkins
• Preparing for new student intake (ELICOS & VET)
• Facilitating academic and financial intervention and problemsolving (if required)
• Supporting agents by answering phone calls responding to questions about current student status and providing course information
• Acting as a point of contact for walkin students conducting school tours and ensuring successful conversion
• Facilitating student extensions
• Issuing Letter of Acceptance and COEs and working with the schools database system

Other

• Answering the phone transferring calls and taking messages
• Helping students with questions and problems and/or leading them to the correct department
• Updating PRISMS site with relevant student information
• Assisting the manager & academic director with assigned tasks
• Supporting reception (if required)
• Attending general staff and team meetings and training sessions as assigned

ILSC & Greystone College Sydney builds lives and careers through education at our campuses in Adelaide Brisbane Sydney and Melbourne as well as in Canada and India.

We pride ourselves on our inclusive creative and energetic atmosphere. Our mission is to provide staff and students with transformative work and study experiences and we are looking for passionate and likeminded individuals to join our team.

Selection Criteria:

1. Experience working in an international college and / or school
2. Demonstrated customer service skills
3. Outstanding organisational skills
4. Excellent communication and interpersonal skills
5. Excellent technical skills (database Microsoft 365 PRISMS .
6. A passion for education and sensitivity to the cultural and language issues facing our overseas students
7. Ability to work independently and as part of a team
8. Fluency in written and spoken English is a must
9. Second language is a big plus (i.e. Portuguese Spanish Korean Japanese)

Work Hours:

Fulltime 38 hours per week) Monday to Friday between the hours of 8am to 8pm.

This position is based at the Sydney campus. It does not have a working from home option. This position has an immediate opening.

Applications must include a cover letter with details of recent relevant business experience and updated Resume or CV.

Please submit your application using the link through Seek. Only successful applicants will be contacted for an interview.

About ILSC EDUCATION GROUP

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers lifechanging

educational experiences in Canada Australia and India some of the worlds most attractive and popular Englishspeaking work and study destinations.

In early 2022 ILSC Education Group joined forces with ELS Education Services bringing together over 100 years of combined experience delivering lifechanging learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering topquality English language programs. ELS now has the most extensive network of oncampus English language programs and University partners across the USA.

ILSCs Mission & Core Values

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

• Passion To enrich & transform peoples lives
• Innovation To evolve through creativity & diversity
• Respect To treat everyone with compassion & dignity
• Collaboration To build community & achieve more together
• Integrity To act responsibly & ethically in everything we do

Required Experience:

Unclear Seniority