Director Client Services Healthcare-Remote
Director Client Services Healthcare-Remote
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Job Description
Who we are:
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform Telemed IQ enables lifesaving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industryleading solutions that drive improved clinical care patient outcomes and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and has maintained that accreditation every year since inception.
We love what we do and if you want to know more about our vision mission and values go to accesstelecare to check us out.
What youll be responsible for:
We are seeking a dynamic and strategic Director of Client Services to lead client relationships and drive growth within our Service Lines. Reporting to the Senior Director of Client Services the Director Client Services will work closely with client executives leaders and clinical staff at hospitals health systems and similar facilities to provide valued guidance with regard to strategy objectives and definition of future Access TeleCare opportunities.
What youll work on:
- Own the overall client experience in your assigned territory and manage the customer relationship post implementation
- Articulate service line value and facilitate resolution to customer client inquires
- Work crossfunctionally with our Sales Marketing IT Implementation Operations Clinical and Contracts Departments to drive client initiatives within the organization
- Perform monthly calls and quarterly business reviews with your book of business onsite client visits to maintain client health and strengthen the client partnership
- Directly influence our clients experiences at the executive leadership level and as the escalation point for any satisfaction issues within in the relationship
- Balance your role as a client advocate and strong representative of Access TeleCare with minimal supervision
- Travel 50 within territory & corporate offices (Monday Friday)
What youll bring to Access TeleCare:
- Bachelors Degree required
- 6 years of experience in a customer facing account management role within the healthcare industry or related field.
- 2 years of experience working in the Behavioral Health space is a plus
- Project management experience is a plus
- Familiar with healthcare or hospital terminology departments and roles
- Ability to apply strategic critical and analytic thinking skills to facilitate resolution to customer issues and requests
- Strongly comfortable with communicating with and/or presenting to any level of employee in a hospital setting (csuite clinical both nurse & physicians credentialing quality and IT staff)
- Prepared to act as the subject matter expert on your clients with internal Access TeleCare stakeholders reporting on trends issues and opportunities that will help us to improve product offerings and operations
- Organized and project management oriented
- Interested in working with current clients rather than prospecting and calling on new business
- Successful use of CRM applications (Dynamics and Salesforce) for documentation and gathering information
- Ability to communicate information clearly using standard Microsoft applications: Outlook Excel Word and PowerPoint
- Ability to organize data to communicate during face to face video or phonebased meetings (internally and externally)
- Must be able to read write speak fluently and comprehend the English language
Work Environment and Travel
- High growth fast paced organization
- Remote based environment and 50 travel to select sites
- Must be able to remain in a stationary position 50 of the time
- Preferred Location: Dallas Texas Area
Companyperks:
- Health Insurance (Medical Dental Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Flexible Vacation Wellness Days and Paid Holidays
About our recruitment process:
We dont expect a perfect fit for every requirement weve outlined. If you can see yourself contributing to the team we would like to speak with you. You can expect up to 4 interviews via Zoom.
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race age religion color marital status national origin gender gender identity or expression sexual orientation disability or veteran status.
Required Experience:
Director
Employment Type
Full Time
