Onsite AV Support Services Engineer - San Francisco
Onsite AV Support Services Engineer - San Francisco
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USD 71500 - 109200
1 Vacancy
Job Description
At Diversified we dont just follow tech trends we set thembyleveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference whether by inspiring viewers engaging associates motivating audiences or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:
- Delivering the fan experience at one of 100 sports facilities for the NFL MLB NBA NHL MLS NCAA
- Building the firstfly pack broadcast systemtransportable by air bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first highdensity pixel canvas to display HD content at that scale for theVornado Marriott MarquisLED Display in Times Square NY
- Empowering and monitoring communication and collaboration solutions within multinational companies around the globe
Founded in 1993 were a global organization serving local needs with associates worldwide. Learn more atonediversifiedand follow us onLinkedInandTwitter.
Job Summary
The ADOPT Onsite AV Support Services Engineer reports to and works within an assigned client site location daily providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects such as AV provisioning updates assists inventory tracking reporting proactive systems maintenance and repair of faulty systems and equipment.
Primary Duties and Responsibilities:
Utilize extensive knowledge in QSC Google Meet Logitech Zoom and Neat AV technologies to resolve issues and record detailed steps taken
Quickly adapt to new processes and procedures quickly while under pressure and dealing with ambiguity
Take complex tasks or problems and break into smaller more manageable pieces in problem solving
Provision operate and troubleshooting video conference technologies (QSC Google Meet Zoom Logitech and Neat).
Exercise successful collaboration with clientbased personnel/teams and departments.
Exercise successful collaboration with other contractors/subcontractors within the same space.
Exercise successful collaboration with Diversified team members and departments.
Interface/liaison with manufacturers/vendors to facilitate equipment repair needs
Manage and maintain an inventory tracking/recording mechanism.
Track/update repair needs work duties and projects within ticketing systems.
Produce summary and detailed reports.
Maintain functional aspects of technical systems for an optimal ready to use state.
Continue to progress elevated technical skills related to technical systems characteristics.
Continue to grow and hone soft skills related to satisfactory client relationships.
Create an atmosphere of pleasure and confidence with the Diversified client experience.
Job Qualifications:
Education/Certifications:
A high school diploma (or equivalent) is a minimum requirement for this position.
A background screen and driving records check will be performed for all applicants.
Applicants must show a legal ability to work within the United States (via I9 verification).
Required/Desired Knowledge Experience and Skills:
- QSC/ QSYS training certifications to include QSYS Level 2 QSYS Control 101
- Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).
- Ideal candidates should have at least 4 years experience in a corporate IT or AV integration environment with 3 years experience in commercial AV technologies including AV systems.
- Proficient in provisioning operating and troubleshooting video conferencing technologies (Google Meet/Zoom/Logitech/Neat).
- Innovative energetic and able to adapt to new processes and procedures quickly while under pressure and dealing with ambiguity.
- Strong analytical and organizational skills with passionate attention to detail.
- A desire and ease in establishing credibility with fellow engineers through mutually deep technical skill sets.
- Ability to take complex tasks or problems and break it into smaller more manageable pieces in problem solving.
- Ability to follow business processes and map business requirements into standard turnkey solutions.
- Excellent verbal and written communication skills.
- Must be a selfstarter and enthusiast who thrives on working in a fastpaced environment.
- Past experience running production live events is a plus.
To learn more about becoming part of the Diversified team visit us at http://diversifiedus/about/careers/or email us at .
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements individual qualifications merit performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race color religion national origin gender sexual orientation gender identity veteran status age disability or genetic information or any other applicable characteristic protected under federal state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability may contact Human Resources at.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on jobrelated knowledge skills and experience depending on the position offered and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits.
Other details
- Job FamilyEngineering & Programming
- Job FunctionClient Support
- Pay TypeSalary
- Min Hiring Rate$71500.00
- Max Hiring Rate$109200.00
Employment Type
Full-Time
