Medical Office Receptionist
Medical Office Receptionist
Posted on :
11-04-2025
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1 Vacancy
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Job Description
At LifeStance Health we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier more fulfilling lives by improving access to trusted affordable and personalized mental healthcare. Everywhere. Every day. Its a lofty goal; we know. But we make it happen with the best team in behavioral health.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country now is the perfect time to join our corporate team!
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location ensuring quality customer service to inperson and remote patients and clinicians.
Benefits:
As a fulltime employee of LifeStance Health the following benefits are offered: medical dental vision AD&D short and longterm disability and life insurance. Additional benefits include a 401k retirement savings with employer match paid parental leave paid time off holiday pay and an Employee Assistance Program.
Hourly Pay: $21.00 22.00/hour
Location: The office is located at 191 S. Buena Vista St. Suite 300 Burbank CA 91505
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support inoffice clinician and staff engagement activities to promote LFST culture engagement and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete credit card on file is current demographics are accurate and patient chart is prepared.
General office duties cleanliness and appeal such as sorting office mail scanning documents efaxes shared office email and office upkeep to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers clinicians and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service responding quickly and appropriately to patient needs and being prepared to manage potentially difficult or sensitive situations by following Crisis and Deescalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone email and or portal with payment/billing related questions scheduling needs release requests miscellaneous inquires etc.
Manage queues within the phone system ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access Patient Portal issues and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution i.e. direct to correct departments or escalate for assistance.
Collect all inperson and telehealth copayments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support
Provide general clinician support assist clinicians with administrative questions and/or duties such as sending letters faxes etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant secure and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of highquality patient experience.
Ability to work independently and as a team member.
Strong communication skills both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required associates/bachelors degree preferred.
1 years of experience in healthcare operations customer service or similar role or setting preferred.
LifeStance Health (NASDAQ: LFST) is one of the nations largest providers of virtual and inperson outpatient mental health care for children adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier more fulfilling lives by improving access to trusted affordable and personalized mental healthcare.
Our Values:
Delivering Compassion We care for people unconditionally and act with empathy always.
Building Relationships We are collaborative building enduring relationships to achieve more together.
Celebrating Difference We respect the diversity of every individuals lived experiences.
Learn more at www.lifestance.
Employment Type
Full-Time
Key Skills
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