Regional Aftersales Manager automotive - Supervisor
Regional Aftersales Manager automotive - Supervisor
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1 Vacancy
Job Description
Job Position: Regional Aftersales Manager (automotive) Supervisor
Ref: 4981
Location: Johannesburg
Salary: R45 000 to R75 000 per month commensurate with qualification and experience benefits
Qualifications / Requirements:
Recognised 3year National Diploma / Bachelors degree in Business Management Marketing or equivalent
Minimum 5 years experience in Motor Industry Sales or After Sales marketing environment or Parts environment
Essential
Knowledge of service and parts including technical applications
Good knowledge of the Dealer Organization and structures
Sound business acumen
Understanding of financial principles
Strong communication skills inclusive of engagement at all levels
Strong planning and organising competencies
Strong problemsolving skills
Sound negotiation and influencing skills
Ability to coach mentor and motivate
Computer literacy
Retail automotive experience
Previous automotive field (service and parts) experience advantageous
Strong communication skills
Strong affinity for customer centric focus
Experiences with Service Core Process
Key Performance Areas:
Deliver specialised after sales consulting services driving the accomplishment of strategic after sales goals within the Dealer Network
Monitor guide and proactively implement interventions focused on Dealer growth profitability customer experience management while ensuring after sales proficiency within the Dealer network
Achieve KPIs related to customer experience management Dealer after sales growth and profitability after sales service quality parts performance and after sales training expertise
Contribute to the implementation of after sales strategic focus areas according to the annual after sales business plan
Provide professional and specialised after sales consulting services to defined / allocated region and Dealers
Manage the performance of own regions Dealers in the attainment of customer experience management parts and service business objectives
In consultation with Dealers develop implement and track own regions Dealers business plans to achieve critical targets in line with the after sales strategy and ensure future market share growth
Maintain a roster for regular Dealer visits to ensure the review of relevant performance data with each Dealer and agree appropriate action to drive improvement in all areas of after sales
Ensure the Dealer is fully operational as per requirements of the Franchise Agreement for all after sales aspects including but not limited to all available electronic parts and technical systems and monitor all necessary training needs
Understand various company policies which govern after sales operations including but not limited to service process warranty service and maintenance plans parts sales and targeting group standards for training for key personnel and Dealer performance/review processes
Together with the Dealer assist in the resolution of escalated customer complaints within the approved structures
Monitor and advise Dealers on the parts ordering process ensuring adherence to company protocols and supporting Dealers in optimising parts sales and order patterns
Develop and maintain a good understanding of the respective markets within the context of the SA Motor industry (penetration segmentation pricing competitor activity trading methodologies product strategies) to assist management and Dealers in their strategic planning
Identify specific marketing opportunities to drive adoption and success of After Sales campaigns to enhance Dealer awareness and sales
Ensure that the Dealer supports programmes specifically in the purchase and sales of genuine parts and accessories and training
Facilitate the relationship between Dealership and company by attending relevant meetings and handle conflicts arising to ensure that all business is conducted within business code of conduct
Liaise with the training academies to manage the technical and nontechnical line competency at the Dealer level
Work with crossfunctional field force e.g. with Regional Sales Managers Regional Business Managers and the Technical Field Force to ensure overall After Sales objectives are met
Where required; participate in the recruitment and selection of identified key personnel within Dealerships
Desired Experience & Qualification
Job Position: Regional Aftersales Manager (automotive) Supervisor
Ref: 4981
Location: Johannesburg
Salary: R45 000 to R75 000 per month commensurate with qualification and experience benefits
Qualifications / Requirements:
Recognised 3year National Diploma / Bachelors degree in Business Management Marketing or equivalent
Minimum 5 years experience in Motor Industry Sales or After Sales marketing environment or Parts environment
Essential
Knowledge of service and parts including technical applications
Good knowledge of the Dealer Organization and structures
Sound business acumen
Understanding of financial principles
Strong communication skills inclusive of engagement at all levels
Strong planning and organising competencies
Strong problemsolving skills
Sound negotiation and influencing skills
Ability to coach mentor and motivate
Computer literacy
Retail automotive experience
Previous automotive field (service and parts) experience advantageous
Strong communication skills
Strong affinity for customer centric focus
Experiences with Service Core Process
Key Performance Areas:
Deliver specialised after sales consulting services driving the accomplishment of strategic after sales goals within the Dealer Network
Monitor guide and proactively implement interventions focused on Dealer growth profitability customer experience management while ensuring after sales proficiency within the Dealer network
Achieve KPIs related to customer experience management Dealer after sales growth and profitability after sales service quality parts performance and after sales training expertise
Contribute to the implementation of after sales strategic focus areas according to the annual after sales business plan
Provide professional and specialised after sales consulting services to defined / allocated region and Dealers
Manage the performance of own regions Dealers in the attainment of customer experience management parts and service business objectives
In consultation with Dealers develop implement and track own regions Dealers business plans to achieve critical targets in line with the after sales strategy and ensure future market share growth
Maintain a roster for regular Dealer visits to ensure the review of relevant performance data with each Dealer and agree appropriate action to drive improvement in all areas of after sales
Ensure the Dealer is fully operational as per requirements of the Franchise Agreement for all after sales aspects including but not limited to all available electronic parts and technical systems and monitor all necessary training needs
Understand various company policies which govern after sales operations including but not limited to service process warranty service and maintenance plans parts sales and targeting group standards for training for key personnel and Dealer performance/review processes
Together with the Dealer assist in the resolution of escalated customer complaints within the approved structures
Monitor and advise Dealers on the parts ordering process ensuring adherence to company protocols and supporting Dealers in optimising parts sales and order patterns
Develop and maintain a good understanding of the respective markets within the context of the SA Motor industry (penetration segmentation pricing competitor activity trading methodologies product strategies) to assist management and Dealers in their strategic planning
Identify specific marketing opportunities to drive adoption and success of After Sales campaigns to enhance Dealer awareness and sales
Ensure that the Dealer supports programmes specifically in the purchase and sales of genuine parts and accessories and training
Facilitate the relationship between Dealership and company by attending relevant meetings and handle conflicts arising to ensure that all business is conducted within business code of conduct
Liaise with the training academies to manage the technical and nontechnical line competency at the Dealer level
Work with crossfunctional field force e.g. with Regional Sales Managers Regional Business Managers and the Technical Field Force to ensure overall After Sales objectives are met
Where required; participate in the recruitment and selection of identified key personnel within Dealerships
Package & Remuneration
R45 000 to R75 000 per month commensurate with qualification and experience benefits
Required Experience:
Manager
Employment Type
Full-Time
