Guest Experience Host

Are you a Superstar Superhero or general Superfan!!!! Would you like to spend your days on the red carpet with Chris Hemsworth or getting a party started with P!nk! How would you like to work in an extraordinary team surrounded by famous faces!

We are currently looking for Guest Experience Hosts at Madame Tussauds Sydney!

About the Role:

As a Guest Experience Host at Madame Tussauds Sydney youll work across the attraction to deliver energetic dazzling memories for every guest. You will combine guest service safety and presentation skills with jawdropping knowledge about our wax figures and the incredible process of creating them to immerse everyone on our red carpet in a world of famous fun!

Responsibilities:

• Deliver a vibrant helpful and engaging service to every guest that walks through the Madame Tussauds Sydney doors with a pure guest obsessed mindset.
• Walk the attraction: Taking photos answering guest questions (about the figures interactive elements celebrities/characters attraction amenities) and making our guests feel welcomed valued and respected.
• Complete our second gate experience Dark Ride 7D as Operator and/or Host adhering to Code of Safe Work Practice associated to this and other experiences.
• Get involved with the wider business with internal and external activations to showcase the glitz and glam of the celeb world.
• Take ownership over designated areas ensuring figures and displays are looking showready spaces are clean and tidy and the attraction is in safe operating condition.

About You:

To shine in this role you will have...

• Excellent customer service skills
• Enthusiasm and passion for our brand and all things fame
• Strong communication skills and confidence to speak to guests one on one or to a group OR the desire to improve these skills
• Ability to work independently or as part of a team
• Ability to prioritize whilst delivering a world class service
• Desire to learn facts and information about our figures and famous faces!
• Flexibility to work on weekend holidays and public holidays as weoperatearound peak periods.

Benefits

• Corporate benefits including free access to all our attractions worldwide

• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions

• Opportunity to be involved with our Diversity & Inclusion initiatives including our Reconciliation Action Plan

• Being part of a business built onfun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE Madame Tussauds LEGOLAND and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries delivering memorable experiences to 54 million visitors a year.

Were the leading operator of visitor attractions in Australia and New Zealand with 10 attractions including SEA LIFE Wild Life Madame Tussauds and the Fly Treetop Adventures amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects conserves and sustainably manages our precious aquatic habitats wildlife and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.

So if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do then we want to hear from you!

Merlin Entertainments strongly encourages application from all background including people of Aboriginal and/or Torres Strait Islander decent.

Please let us know you require any adjustments to the recruitment process to support your application.