Strategic Account Manager

Position Overview

The Strategic Account Manager at Greenshades Software is responsible for driving revenue growth by building and managing strategic client relationships expanding key accounts and positioning our fullstack platform across a clients entire organization. This role requires deep engagement with decisionmakers at all levels including Clevel executives Finance Payroll HR and ITto identify opportunities for platform expansion.

The ideal candidate is a proactive and consultative sales professional who excels at developing longterm relationships navigating complex organizations and staying ahead of technological trends that impact clients payroll finance and workforce management needs.

Key Responsibilities

Client Relationship Management & Growth

• Own and manage a portfolio of key accounts serving as the primary relationship owner for strategic clients.

• Develop deep multilevel relationships across clients organizations from Csuite executives to backoffice teams (Finance Payroll HR IT).

• Proactively engage clients to understand business needs industry challenges and investment priorities to position Greenshades fullstack solutions effectively.

• Conduct regular Executive Business Reviews (EBRs) to showcase ROI discuss strategic initiatives and align future opportunities.

• Act as a trusted advisor educating clients on industry trends compliance changes and new technologies that impact their operations.

Revenue Expansion

• Identify new opportunities within existing accounts to expand adoption of Greenshades solutions and maximize revenue potential.

• Lead upsell and crosssell initiatives ensuring clients are leveraging the full capabilities of our platform.

• Collaborate with reseller and channel partners to maximize growth potential in assigned accounts.

• Meet and exceed sales targets for expansion ensuring sustainable revenue growth.

• Maintain an accurate sales pipeline tracking expansion opportunities and forecasting revenue growth in CRM systems (e.g. HubSpot Salesforce).

• Stay informed of competitive market trends and translate insights into actionable sales strategies.

Collaboration & Internal Alignment

• Ensure clients are fully leveraging Greenshades solutions identifying adoption gaps and providing guidance for workflow optimization.

• Read and analyze customer data & usage metrics to assess account health detect churn risks and drive proactive engagement.

• Collaborate with Customer Success Product and Finance for clients experiencing dissatisfaction demonstrating exceptional interpersonal and problemsolving skills to deescalate concerns and improve retention.

• Work crossfunctionally with Marketing Customer Success Product and Support teams to enhance client experience and drive growth and retention.

• Provide internal teams with customer feedback industry insights and product enhancement requests to ensure continued platform innovation.

• Attend industry trade shows client visits and networking events to strengthen relationships and identify new opportunities.

Qualifications & Skills

• Bachelors degree or equivalent experience in sales operations project management customer success business finance or a related field.

• 35 years of sales or account management experience preferably in SaaS payroll HR tech or financial software solutions.

• Strong understanding of backoffice processes payroll HR tax regulations and compliance requirements.

• Proven success in/or Sales Account Management or Business Development.

• Ability to engage and influence stakeholders at all levels including executives and department heads. CLevel interaction experience required.

• Strong problemsolving and analytical skills with the ability to leverage data to drive decisions.

• CRM proficiency (e.g. HubSpot Salesforce) for tracking pipeline activity and client engagement.

• Ability to work independently while maintaining strong collaboration with internal teams.

• Excellent communication negotiation and presentation skills.

• Experience building longterm relationships with longer complex B2B sales cycles.

• MEDDIC MEDDPICC or other Consultative selling process understanding.

This is a remote position.