Front Office Manager- Holiday Inn Winchester VA
Front Office Manager- Holiday Inn Winchester VA
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Job Description
Position: Front Office Manager
Location: Holiday Inn Winchester VA
Address: 333 Front Royal Pike Winchester VA 22602
About Us:
Holiday Inn Winchester VA is a reputable hotel dedicated to providing exceptional hospitality and comfort to our guests. We pride ourselves on delivering outstanding service and creating memorable experiences for every visitor.
Job Description:
We are currently seeking a highly organized and customerfocused Front Office Manager to join our team. The Front Office Manager will oversee all aspects of the front desk operations ensuring seamless checkin and checkout experiences for guests managing reservations and coordinating with other departments to meet guest needs. This role requires strong leadership skills excellent communication abilities and a passion for delivering topnotch service.
Responsibilities:
- Manage front desk operations including checkin checkout and guest inquiries.
- Train supervise and motivate front desk staff to provide exceptional service.
- Ensure efficient handling of reservations cancellations and room assignments.
- Maintain accurate records of guest information room availability and financial transactions.
- Resolve guest issues and complaints promptly and professionally.
- Coordinate with housekeeping maintenance and other departments to ensure guest satisfaction.
- Oversee cash handling procedures and reconcile daily transactions.
- Monitor and manage room inventory to maximize revenue and occupancy.
- Implement and enforce hotel policies and procedures to maintain safety and security standards.
- Stay updated on industry trends and best practices to continuously improve service quality.
Job Requirements:
- Minimum of 3 years experience in a Front Desk Manager or Reception Manager role.
- Profound experience in customer service office management and basic bookkeeping procedures.
- Familiarity with office machines such as fax machines and printers.
- Strong proficiency in MS Office particularly Excel and Word along with fluency in English (both oral and written).
- Excellent communication and interpersonal skills to interact effectively with visitors and staff.
- Strong organizational multitasking and problemsolving abilities.
- High School diploma required; additional certifications will be considered a bonus.
Benefits:
- Competitive salary commensurate with experience.
- Health dental and vision insurance options.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
Required Experience:
IC
Employment Type
Full-Time
