FRONT OFFICE
FRONT OFFICE
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company Overview:
K Damani Hospitality Pvt Limited is a leader in the hospitality industry dedicated to providing superior service and guest satisfaction. With an unwavering commitment to excellence we thrive on our core values of integrity respect and innovation. Our mission focuses on creating memorable experiences for each guest while fostering a collaborative environment for our employees. We believe in the power of teamwork attention to detail and a passion for service that drives our success in the industry.
Role Responsibilities:
- Greet guests upon arrival and provide a warm welcome.
- Check-in and check-out guests efficiently and accurately.
- Handle guest inquiries and concerns promptly and professionally.
- Maintain knowledge of hotel services and amenities to provide information as required.
- Manage reservations and assist with modifications or cancellations.
- Coordinate with housekeeping for room readiness and special requests.
- Process payments and maintain accurate financial records.
- Ensure that the front desk area is clean organized and welcoming.
- Support the sales team in upselling services and promotions.
- Prepare reports on daily activities and guest feedback for management.
- Assist in training new front office staff as needed.
- Maintain confidentiality of guest information and data.
- Promote a positive and professional image of the hotel at all times.
- Work collaboratively with other departments to enhance the guest experience.
- Stay informed about local attractions to provide guests with recommendations.
Qualifications:
- High school diploma or equivalent; degree in hospitality management is a plus.
- Proven experience in a front office or customer service role.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Proficiency in using hotel management software and MS Office.
- Excellent organizational and time management abilities.
- Strong attention to detail and problem-solving skills.
- Ability to work flexible hours including weekends and holidays.
- Friendly and professional demeanor.
- Team player with a positive attitude.
- Prior experience in the hospitality industry is preferred.
- Knowledge of foreign languages is an advantage.
- Ability to handle stressful situations with grace.
- Strong sales orientation to drive promotional offerings.
- Willingness to learn and grow within the company.
- Basic financial handling skills.
financial handling,problem solving,communication skills,communication,sales skills,interpersonal skills,multitasking,customer service,hotel management software,problem-solving,time management,sales orientation,team collaboration,ms office,organizational skills
Employment Type
Full Time
