Customer Service Associate -Part Time- 20 Hours
Customer Service Associate -Part Time- 20 Hours
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $78 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit www.greystar.
JOB DESCRIPTION SUMMARY
Works as part of a team to provide daytoday management of the property and its community including marketing building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team supporting and respecting other team members to deliver exceptional resident living.
- Supports the creation of a positive memorable experience for residents.
- Delivers all aspects of customer service including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints identifying and undertaking appropriate action in line with Greystars complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings following up on enquiries and sales conversions.
- Assists with summer Community preparations including movein and moveout processes.
- Completes Health and Safety compliance activities in line with the Companys policies and procedures.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Ensure tenant refunds are completed in a timely manner and in line with Greystars policy.
- Look to maximise efficiency of utilities.
Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft office packages including Word Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
- A knowledge and understanding of UK Health and Safety requirements and legislation.
Experience & Skills
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building communications and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Required Experience:
IC
Employment Type
Part-Time
