Customer Service Coordinator
Customer Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
As a Customer Service Coordinator you will provide information and resolve day-to-day issues in response to inquiries about products and services.
This job is part of the Call Center job function responsible for providing end-to-end support to resolve customer inquiries or concerns.
What Youll Do:
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Answer incoming service requests via phone chat email and online platforms. Respond to customer inquiries and concerns. Escalate as necessary.
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Generate and follow up on service request work orders for completion.
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Schedule meetings and coordinate logistics as needed.
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Update systems customer service databases and spreadsheets.
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Contact customers for updated information as needed.
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Run and distribute various ad hoc reports for review.
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Lead by example and model behaviors aligned with core organizational values.
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Guide team members through the application of basic knowledge.
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Suggest improvements to existing processes and recommend solutions to improve team efficiency.
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Evaluate and select solutions from established options.
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Complete clearly defined tasks using standard methods and procedures.
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Use existing procedures to solve straightforward problems with limited discretion.
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Deliver work following defined procedures and processes under close supervision.
What Youll Need:
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High school diploma or equivalent experience with up to 2 years of job-related experience.
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Ability to follow basic work routines and standards in task execution.
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Communication skills to exchange straightforward information.
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Working knowledge of Microsoft Office products (e.g. Word Excel Outlook).
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Strong organizational skills with an inquisitive approach.
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Basic math skills including the ability to calculate simple figures such as percentages discounts and markups.
Employment Type
Full Time
