Collections Representative Hybrid
Collections Representative Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time. #BIHybrid #LIHybrid
About the role:
A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.
Responsibilities:
- Handle inbound and outbounds calls to customers regarding overdue payments
- Find solutions for customers who are past due on their account to get them back up to date
- Follow up with customers via email and answer any questions that they may have
- Maintain accurate uptodate information of customer interactions
- Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
- Follow all collection laws and legal practice
Requirements:
- Strong verbal communication and negotiation skills
- Aptitude to express empathy and patience while discussing sensitive issues
- Ability to balance multiple priorities independently problem solve and effectively handle changing situations
- The drive to exceed your goals in a fastpaced metric driven environment
- Computer proficiency and accurate data entry skills required
- Prior experience using Salesforce is a plus
- Knowledge of FDCPA and FCRA practices
Compensation:
The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. All fulltime employees are eligible to participate in Company benefits described in more detailhere.
Benefits & Perks:
- Hybrid roles entail working inoffice from Tuesday to Thursday with the choice to work remotely on Mondays and Fridays
- Health dental and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer dayPlus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learningpowered Colossusplatform. We serve nonprime consumers and businesses alike while offering worldclass technology and services to traditional banksin order to create accessible credit for millions.
Being a valuesdriven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Required Experience:
Unclear Seniority
Employment Type
Full Time
