Information and Outreach Specialist
Information and Outreach Specialist
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Job Description
Essential Functions
Note: Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.
Answering multiline phones or assisting walkin community members and transferring them to the correct staff or department or completing an intake.
Ensuring compliance with Access Alaskas Risk Prevention Management (RPM) Plan including any required disinfecting of the main area video room computer lab etc.
Completes the daily RPM documentation for each staff and community member and efiles these documents monthly.
Routes incoming mail prepares and arranges pickup for UPS FedEx etc.
Assist with keeping office equipment operational.
Responsible for ordering and stocking all office supplies.
Responsible for completing the monthly facility safety checks and emailing the Statewide Ops Manager.
Responsible for efiling the agencys vehicle mileage logs monthly and quarterly safety drills.
Logs any certified/registered/insured/return receipt mail and notify staff by email when the signed receipt is returned.
Prepares all POs for the respective offices.
Responsible for the monthly RIDX sewer treatment.
Outreach Networking and Community Engagement
Develop and implement comprehensive outreach plans to target the education of community members and potential consumers in the communities Access Alaska. serves.
Identify and utilize key outreach channels such as social media email newsletters inperson or virtual meetings and community events.
Build strong relationships with other nonprofit organizations businesses and government entities to foster collaboration and partnerships.
Identify potential partners who align with the organizations mission and goals.
Plan and execute outreach events networking meetings and community education activities virtually and in person.
Connect and educate staff and individuals residing in nursing facilities assisted living facilities or higher levels of care on available transition services and funding opportunities should an individual be interested in transitioning out of a higher level of care.
Conduct presentations to promote awareness of available services and resources at Access Alaska. Tailor presentations to different audiences as appropriate.
Foster a sense of community inclusion and interconnectedness among community members and Access Alaska stakeholders.
Capacity Building
Outreach and implement strategies to engage individuals with disabilities their families and relevant stakeholders in served underserved and unserved communities within Access Alaskas catchment area.
Engage individuals throughout Alaska through clear communication and information about Access Alaska services to build capacity and increase organizational community impact.
Advocacy and Support
Participate in efforts that empower people with disabilities to create lasting system changes.
Conduct meetings/workshops to heighten awareness and respect for personal disabilities.
Assist consumers with personal advocacy tasks.
Service Coordination and Skills Training
Assesses the consumers long and shortterm needs and goals. Establishes eligibility or makes appropriate timely referrals with consistent followup.
Help consumers develop an Independent Living (IL) Plan that reflects their individual goals and needs; structure the IL Plan complete appropriate documentation and establish individual goals.
Structures and provides consumer training based on individual goals or service requests.
Collaboratively work with consumers nursing facility discharge planners medical staff natural support and other relevant partners to identify the support necessary for an individuals transition back to the home and community of their choice.
Develop individualized transition plans tailored to each transitioning individuals needs and goals. Monitor progress and adjust plans as necessary to ensure successful transitions.
Engage in grant funding application and acquisition process to provide fiscal support to consumers in a nursing facility or assisted living facility transition.
Provide support and guidance to consumers and their natural support networks during the transition process.
Help consumers access resources and information including multiagency collaboration and education regarding their rights how to selfadvocate for their needs and how to complete the administrative process and paperwork needed to secure those services.
Assists with facilitating peer groups or consumer events in partnership with the departments.
Documentation and Compliance
Track and analyze outreach metrics to measure the effectiveness of initiatives to build capacity and increase community impact.
Utilize data to inform future outreach strategies and ensure Access Alaska meets the evolving needs of the communities we serve.
Enter relevant outreach and community activity data into the CIL Suite database.
Thoroughly accurately and consistently enter the systems consumer goals services all contacts and demographic information.
Ensure timely submission of reports to Adult Protective Services Office of Children Services or Senior & Disability Services as required.
Key Programs Dept. Competencies
Receive and process information and referral requests efficiently.
Offer general information about community resources.
Administer consumer intake and renewal procedures effectively.
Coordinate and engage in community and consumer activities.
Support and crosstrain across program teams as needed.
Other duties as assigned.
Required Experience:
Senior IC
Employment Type
Full-Time
