Salesforce Health CloudLife Science - Senior Manager
Salesforce Health CloudLife Science - Senior Manager
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
Senior ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients share alternative perspectives and act on client feedback.
- Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Title: Salesforce Health Cloud Senior Manager
About the Role:
As a Salesforce Health Cloud Senior Manager you will lead the design development and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry. This role combines strategic thinking technical expertise and leadership to deliver innovative solutions that improve healthcare delivery enhance patient outcomes and streamline processes. You will be responsible for managing endtoend projects collaborating with stakeholders and driving the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations.
Key Responsibilities
Solution Architecture & Delivery
Design and implement Salesforce Health Cloud solutions tailored to client needs ensuring scalability security and high performance.
Lead requirements gathering sessions identify business needs and translate them into technical solutions.
Provide technical leadership and guidance for Salesforce platform customization integration and data migration.
Develop and oversee Health Cloud components such as care management patient journeys appointment scheduling and data integrations with EHR/EMR systems.
Create and maintain technical documentation including solution designs workflows and system configurations.
Client & Stakeholder Management
Act as a trusted advisor to clients aligning solutions with their business objectives and industry best practices.
Engage with stakeholders including healthcare providers payers and technology teams to ensure alignment on project goals.
Provide strategic recommendations to optimize Salesforce Health Cloud capabilities and enhance operational efficiencies.
Team Leadership & Management
Manage crossfunctional teams including developers consultants and business analysts to deliver projects on time and within budget.
Mentor and upskill team members fostering a culture of innovation collaboration and continuous learning.
Oversee project milestones budgets and resource allocation to ensure highquality deliverables.
Compliance & Risk Management
Ensure all solutions adhere to healthcare regulations (e.g. HIPAA GDPR) and data security standards.
Identify potential risks and implement mitigation strategies during project .
Innovation & Continuous Improvement
Drive continuous improvement initiatives leveraging Salesforce updates emerging technologies and healthcare trends to enhance solution offerings.
Collaborate with leadership to develop and execute gotomarket strategies for Salesforce Health Cloud.
Contribute to presales activities including RFP responses proposals and client presentations.
Qualifications and Requirements
Experience & Skills
1012 years of experience in Salesforce solutions with at least 5 years working with Salesforce Health Cloud in the healthcare domain.
Proven track record in solution architecture resource management and delivery of Salesforcebased healthcare projects.
Strong understanding of healthcare workflows patient management and regulatory requirements such as HIPAA and GDPR.
Experience in integrating Salesforce Health Cloud with EHR/EMR systems thirdparty applications and APIs.
Excellent technical knowledge of Salesforce platform features including Lightning Experience Apex Visualforce Flow and APIs.
Familiarity with Vlocity/OmniStudio tools (e.g. OmniScripts DataRaptors Integration Procedures) is highly desirable.
Expertise in project management and change management within largescale healthcare projects.
Proficiency in tools such as Power BI Tableau and Google Charts for reporting and analytics is preferred.
Education
Bachelors or Masters degree in Computer Science Engineering or a related field.
Salesforce certifications such as Salesforce Health Cloud Consultant Salesforce Application Architect or System Architect are highly desirable.
Leadership & Communication
Proven ability to manage teams mentor junior team members and lead diverse groups.
Strong interpersonal and communication skills with the ability to work with both technical and nontechnical stakeholders.
Exceptional organizational skills time management and the ability to manage multiple priorities in a fastpaced environment.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Coaching and Feedback Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Influence Innovative Design Intellectual Curiosity 26 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
