Enterprise Customer Success Manager
Enterprise Customer Success Manager
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$ 140000 - 160000
1 Vacancy
Job Description
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from nontraditional backgrounds historically marginalized or underrepresented groups to apply.
Your impact
Reporting to the Manager of Enterprise youll partner with our Enterprise employer partners to ensure they achieve their hiring goals drive adoption across recruiting teams and ensure they are seeing value in the Handshake product.
As an Enterprise Customer Success Manager you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders align on employers business objectives and setup key workflows and processes based on the unique needs of the employer.
The ideal candidate has a proven track record of quickly building relationships and trust effortlessly pivoting from strategic to tactical and being a project management powerhouse.
Your role
Develop relationships with senior stakeholders of our customers and deeply understand each customers business goals objectives and needs
Provide expert consultation and training to employer partners on early talent Handshake best practices and workflows
Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
Leverage data to inform decisionmaking and refine early talent recruiting strategies
Work closely with crossfunctional partners like Sales Success Account Management Support Education/University partnerships team Marketing Insights Product User Research Enablement RevOps etc.
Your experience
4 years of experience in Customer Success managing complex Enterprise and/or Strategic accounts
You have a track record of excellent executivelevel communication skills with customers and internal stakeholders
You are a flexible and creative problem solver: You are spy curious and can wear different hats to make things happen. You demonstrate agility and resilience when one door closes you try new approaches and find creative ways to accomplish your teams goals
You bring a datainformed approach to their work; able to communicate outcomes in a compelling and tangible way to employers
You are a good listener with excellent written and verbal communication skills with experience working across multiple teams and departments
Youve demonstrated strong project management and time management skills ability to stay organized and manage multiple projects simultaneously
Youre eager to roll up your sleeves and make things happen with a bias for action
Were looking for someone who:
- Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
- Has a high degree of collaborative spirit
- Has a high degree of technical aptitude
- Provides process improvement solutions to create team efficiencies
Compensation range
- $140000 $160000 OTE 80/20 split)
*Location: San Francisco or New York hybrid 3 times a week*
*Must be willing to travel 30 of the time*
For cash compensation we set standard ranges for allU.S.based rolesbased on function level and geographic location benchmarked against similar stage growth companies. In order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.
About us
Handshake is the career platform for Gen Z. With a community of over 17 million students alumni employers and career educators Handshakes network is where career advice and discovery turn into first second and third jobs. Nearly 1 million companies use Handshake to build their future workforcefrom Fortune 500 to federal agencies school districts to startups healthcare systems to small businesses. Handshake is built for where youre going not where youve been.
When it comes to our workforce strategy weve thought deeply about how worklife should look at Handshake. With our hybridwork model employees benefit from collaboration and shared team experiences three days per week in our vibrant offices and enjoy the flexibility of remote work two days per week (unless noted in the specific job posting). Handshake is headquartered in San Francisco with offices in New York London and Berlin.
What we offer
At Handshake well give you the tools to feel healthy happy and secure.
Benefits below apply to employees in fulltime (not Contract) positions.
- Equity and ownership in a fastgrowing company.
- 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for nonbirth giving parents.
- Comprehensive medical dental and vision policies including LGTBQ Coverage. We also provide resources for Mental Health Assistance Employee Assistance Programs and counseling support.
- Generous learning & development opportunities and an annual $2000/1500/1850 stipend for you to grow your skills and career.
- Financial coaching through Origin to help you through your financial journey.
- Monthly internet stipend and a brand new MacBook to allow you to do your best work.
- Monthly commuter stipend for you to expense your travel to the office (for officebased employees).
- Free lunch provided 3x a week across all offices.
- Referral bonus to reward you when you bring great talent to Handshake.
(USspecific benefits in addition to the first section)
- 401k Match: Handshake offers a dollarfordollar match on 1 of deferred salary up to a maximum of $1200 per year.
- All fulltime USbased Handshakers are eligible for our flexible time off policy to get out and see the world. In addition we offer 13 standardized holidays and 2 additional days of flexible holiday time off. Lastly we have a Winter #ShakeBreak a oneweek period of Collective Time Off.
- Family support: Parental leave coaching and support provided by Parentaly. We partner with Maven Clinic to provide a lifetime coverage up to $15K for expenses related to fertility and family forming!
- Lifestyle Savings Account: We offer you an annual stipend of $500 to use for purchasessuch as fitness classes gym memberships workfromhomesetup and more.
(UKspecific benefits in addition to the first section)
- Pension Scheme: Handshake will provide you with a workplace pension where you will make contributions based on 5 of your salary. Handshake will pay the equivalent of 3 towards your pension plan subject to qualifying earnings limits.
- Up to 25 days of vacation to encourage people to reset recharge and refresh in addition to 8 bank holidays throughout the year.
- Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco.
- Discounts across various high street retailers cinemas and other social activities exclusively for Handshake UK employees.
(Germanyspecific benefits in addition to the first section)
- 25 days of annual leave 5 days of a winter #ShakeBreak a oneweek period of Collective Time Off across the company.
- Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco once a year.
- Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
- Discounts across various high street retailers cinemas and other social activities exclusively for Handshake Germany employees.
Looking for more Explore our mission values and comprehensive US benefits atjoinhandshake/careers.
Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation please let your recruiter know during initial communications.
Required Experience:
Manager
Employment Type
Full-Time
