Application Owner CRM
Application Owner CRM
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Job Description
We are currently seeking a dedicated Central CRM Application Owner to oversee and drive CRM operations and advancements for our New Business and Life Cycle Service Team.
This position is integral to shaping the future of CRM in alignment with Kardexs strategic goals and S/4HANA transformation initiatives.
Your tasks
As an Application Owner CRM you will play a pivotal role in driving the operation and evolution of CRM applications providing strategic guidance and expertise for both business and technical aspects. You will ensure seamless daily operations and advancing solutions for New Business Life Cycle Services and AutoStore teams.
Collaborating closely with Process/Data Owners and Solution Architects you will hold decisionmaking authority for release planning and change requests balancing business needs with IT requirements.
Your responsibility also encompass defining the application roadmap managing risks and dependencies and establishing robust data quality concepts with measurable KPIs as the designated Data Expert for the application.
The role focuses on two critical areas:
Legacy System Support
Ensuring the reliability and performance of the current CRM systems.
Future CRM Setup (Aligned with S/4HANA)
Driving the integration and alignment of Salesforce CRM with S/4HANA as part of the NorthStar program.
Collaborating with NorthStar E2E process teams to define the CRMs future role within processes such as L2O (LeadtoOrder) and I2R (InquirytoResolution).
Your profile
Training/ Education
Bachelors degree in computer science Information Technology Business Administration or equivalent education or experience
Professional Experience
Handson experience on global scale with Salesforce CRM including configuration customization and integration
Affinity to IT topics
Advanced presentation skills
Leadership/Other
Curiosity growth mindset and Grit
Ability to work in a fastpaced and dynamic environment
Cultural sensitivity
Excellent analytical skills
Excellent communication and presentation skills
Collaborate effectively and efficiently on projects regardless of physical proximity and across different disciplines and cultures to achieve better results as a team than individuals. Proven influencing and proactive handson mentality.
Maintains composure and assertiveness under pressure confidently pushing back when necessary to uphold objectives.
English CEFR B2 (upper intermediate)
We Offer
Longterm prospects: A secure job in a fastgrowing international company with exciting development opportunities and interesting and varied tasks in a futureoriented environment
Valuable support: Great team spirit elaborate onboarding and a wide range of training opportunities in our own academy at the Bellheim site
Flexible working hours
Attractive salary company pension plan and capitalforming benefits depending on location
Corporate benefits company and team events
Do you want to drive efficiency consistency and results by streamlining processes and implementing cuttingedge tools Become a valued member of our dedicated team!
Employment Type
Full-Time
