CRM Development Manager

FOR OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity improve public safety and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action follow us on social media @NYCOfficeofTech and visit to learn more.

We are looking for a CRM Development Manager to lead a CRM application development team define our software development and support strategy and drive modernization and innovation. Reporting to the Director of CRM Development in the OTI Applications division you will oversee technical team leads and senior engineers working on critical systems leveraging cutting-edge technologies and cloud services. As a key architect you will play an active role in designing implementing and supporting solutions. In this role you will mentor staff foster a culture of innovation optimize development processes and work to reduce costs in product delivery and maintenance.

About our team: The COTS Development team part of the OTI Applications division manages and supports complex and sensitive applications such as NYC 311 that provide essential services for the City of New York. These include both public-facing and internal COTS applications critical for the citys operations and communication with the public. We pride ourselves on employing modern technologies such as Microsoft Dynamics 365 Azure Azure OpenAI Azure Data Gateway and Azure DevOps across our application portfolio. Additionally we build and maintain native mobile applications and we expedite system development by leveraging SaaS products such as Microsoft Dynamics 365 Salesforce and ServiceNow.

Responsibilities will include:
-Lead a CRM development team responsible for developing and supporting applications such as NYC 311.
-Lead a mobile development team responsible for developing and supporting the NYC 311 mobile application.
-Manage and mentor technical leads and senior developers.
-Design develop and enhance both new and existing software products.
-Conduct technical reviews to uphold software quality and promote best practices.
-Foster strong relationships with clients vendors and other OTI teams.
-Cultivate a collaborative culture and establish learning paths for team members.
-Streamline CI/CD and automation processes to boost reliability and reduce delivery time.
-Proactively prevent production interruptions guiding the engineering support team effectively.
-Ensure compliance with processes and procedures established by service management teams.
-Collaborate with other OTI teams to build secure solutions.

HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation candidate may be required to work various shifts such as weekends and/or evenings.

WORK LOCATION
Brooklyn NY

TO APPLY
FOR OTI EMPLOYEES ONLY

Please go to and search for Job ID # 716595

Candidates must be permanent in this title or can be reached on the current civil service list.

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

COMPUTER SYSTEMS MANAGER - 1005D

Qualifications :

1. A masters degree in computer science from an accredited college or university and three (3) years of progressively more responsible full-time satisfactory experience in Information Technology (IT) including applications development systems development data communications and networking database administration data processing or user services. At least eighteen (18) months of this experience must have been in an administrative managerial or executive capacity in the areas of applications development systems development data communications and networking database administration data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible full-time satisfactory experience as described in 1 above; or

3. A four-year high school diploma or its educational equivalent and six (6) years of progressively more responsible full-time satisfactory experience as described in 1 above; or

4. A satisfactory combination of education and experience equivalent to 1 2 or 3 above. However all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in 1 above including the eighteen (18) months of administrative managerial executive or supervisory experience as described in 1 above.

In the absence of a baccalaureate degree undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative managerial executive or supervisory capacity as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time