Customer Support Experience Manager
Customer Support Experience Manager
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Im a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking to hire a:
Customer Support Experience Manager
Hybrid remote in Cleveland Ohio
4 days remote 1 day onsite
Customer Support Experience Manager
Hybrid remote in Cleveland Ohio
4 days remote 1 day onsite
Salary benefits PTO
Company
Hybrid remote: 4 days remote 1 day onsite each week
Technology viewed as a competitive advantage
Every person has high visibility and big impact
Company focused on innovation and growth
Laidback culture with open door policy
Established reputation major growth
Job security and sustainable work
Employee recognition & awards
Meaningful work and impact
Extensive training program
Leader in their industry
Collaborative team
Role
Lead and optimize contact center customer service operations
Ensure that our customer support team:
delivers exceptional service
resolves customer issues efficiently
ensures a positive customer journey
continuously improves the overall customer experience
Implement best practices analyze customer feedback and develop strategies to enhance satisfaction and loyalty
Oversee a team of support representatives providing guidance training and performance evaluations
Set key performance indicators (KPIs) and ensure that the team meets or exceeds these goals
Handle escalated customer issues analyze contact center metrics and ensure compliance
Identify areas for improvement implementing innovative technologies or processes
Design and optimization of contact center suite of technology tools and processes
Develop training programs create support documentation and implement customer feedback mechanisms to drive continuous improvement
Create a positive and productive work environment that motivates employees to perform at their best while maintaining a high standard of service
Required
Passionate about customer service
Track record of leading support teams
Strong leadership and team management
Proficiency in contact center software and tools
Technical background is helpful but not required
Excellent communication and interpersonal skills
Ability to analyze data to make informed decisions
Strong problemsolving and conflict resolution skills
Strong expertise in empathy and emotional intelligence
Knowledge of customer service principles and practices
Innovative persuasive creative results oriented optimistic
Organized accountable attention to detail ability to prioritize
Managing multiple support channels: phone email chat SMS
Patient and active listener who can empathize counsel and mediate
Ability to pass federal and state criminal background checks (FBI/BCI)
Next step
Send your resume to for more information
Sean Zetts
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting
www.LinkedIn/in/SeanZetts
Company
Hybrid remote: 4 days remote 1 day onsite each week
Technology viewed as a competitive advantage
Every person has high visibility and big impact
Company focused on innovation and growth
Laidback culture with open door policy
Established reputation major growth
Job security and sustainable work
Employee recognition & awards
Meaningful work and impact
Extensive training program
Leader in their industry
Collaborative team
Role
Lead and optimize contact center customer service operations
Ensure that our customer support team:
delivers exceptional service
resolves customer issues efficiently
ensures a positive customer journey
continuously improves the overall customer experience
Implement best practices analyze customer feedback and develop strategies to enhance satisfaction and loyalty
Oversee a team of support representatives providing guidance training and performance evaluations
Set key performance indicators (KPIs) and ensure that the team meets or exceeds these goals
Handle escalated customer issues analyze contact center metrics and ensure compliance
Identify areas for improvement implementing innovative technologies or processes
Design and optimization of contact center suite of technology tools and processes
Develop training programs create support documentation and implement customer feedback mechanisms to drive continuous improvement
Create a positive and productive work environment that motivates employees to perform at their best while maintaining a high standard of service
Required
Passionate about customer service
Track record of leading support teams
Strong leadership and team management
Proficiency in contact center software and tools
Technical background is helpful but not required
Excellent communication and interpersonal skills
Ability to analyze data to make informed decisions
Strong problemsolving and conflict resolution skills
Strong expertise in empathy and emotional intelligence
Knowledge of customer service principles and practices
Innovative persuasive creative results oriented optimistic
Organized accountable attention to detail ability to prioritize
Managing multiple support channels: phone email chat SMS
Patient and active listener who can empathize counsel and mediate
Ability to pass federal and state criminal background checks (FBI/BCI)
Next step
Send your resume to for more information
Sean Zetts
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting
www.LinkedIn/in/SeanZetts
Required Experience:
Manager
Employment Type
Full Time
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