Library Technology Supervisor
Library Technology Supervisor
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Introduction
The New Haven Free Public Library is seeking a dedicated and innovative Library Technology Supervisor to oversee and enhance the librarys IT operations across its five branches. This role is responsible for managing network infrastructure cloud services and publicfacing technologies ensuring seamless digital access for both staff and patrons.
As the Library Technology Supervisor you will lead technology projects troubleshoot complex issues and collaborate with vendors to implement effective solutions. If you have a strong background in IT systems a passion for public service and leadership experience we invite you to join our team and help drive the future of library technology in New Haven!
Click the owl to learn more about the NHFPL!
PRIMARY FUNCTIONS
This is a professional information technology position responsible for planning scheduling coordinating technology operations and projects across the New Haven Public Library systems five branches. Work involves maintenance upgrades and migrations of the librarys public technologies and staff infrastructure including: Networks Servers Integrated Library Service (ILS Innovative Interfaces Inc. Sierra) Microsoft Endpoint (Intune) and Office 365 Meraki and other technology needs.
In this role the Library Technology Supervisor addresses daytoday technology needs provides technical troubleshooting and works with vendors to implement solutions that support efficient library operations. They manage technologyrelated projects such as migrating to cloudbased systems and enhancing network security ensuring all initiatives align with service goals. Work is performed with latitude for professional judgment and is reviewed through meetings and evaluation of results.
In this role the Library Technology Supervisor addresses daytoday technology needs provides technical troubleshooting and works with vendors to implement solutions that support efficient library operations. They manage technologyrelated projects such as migrating to cloudbased systems and enhancing network security ensuring all initiatives align with service goals. Work is performed with latitude for professional judgment and is reviewed through meetings and evaluation of results.
TYPICAL DUTIES AND RESPONSIBILITIES
- Monitors maintains and provides oversight of public technology services library physical and cloud servers with library staff or external vendors including but not limited to hybrid Microsoft Azure / Active Directory services network access and firewall cybersecurity services telephonic services and print management.
- Plans coordinates administers and executes all IT activities required to produce reliable and robust network access in partnership with key vendors.
- Oversees technology inventory management by tracking hardware and software assets coordinating purchasing needs and managing device replacements and upgrades as part of lifecycle management.
- Coordinates and manages data backups and disaster recovery planning for all critical library systems to ensure data integrity and continuity of service in the event of system failures or emergencies.
- Ensures that installation and application standards and policies are performed properly and kept up to date.
- Supervises and trains Library personnel assigned to IT functions and coordinates daily work for staff such as public computer workstation support hotspot printing VoIP services etc.
- Troubleshoots complex hardware and software issues encountered by staff and patrons.
- Other Technology duties as assigned.
EDUCATION QUALIFICATIONS & EXPERIENCE
Graduation from an accredited college or university with major course work in computer science management information systems or related area. Requires 3 to 5 years progressively responsible experience in relevant areas noted above with at least six months of supervisory experience; or any equivalent combination of training and experience which provides the knowledge abilities and skills listed below preferably in a library setting. Comp TIA Microsoft ITIL Certifications preferred.
KNOWLEDGE EXPERIENCE SKILLS & ABILITIES
- Knowledge of information technology operations systems configuration and administration.
- Knowledge of operating system software application software and hardware applications.
- Knowledge of network operating system software application and hardware applications.
- Ability to work independently at a high level of technical operations and demonstrate strong problemsolving skills.
- Ability to troubleshoot and resolve complex IT issues independently and identify when to escalate issues to external vendors or support teams.
- Knowledge of current cybersecurity principles and practices including threat management risk assessment and data privacy compliance.
- Ability to demonstrate strong management and leadership skills in order to efficiently plan organize supervise and manage library IT projects and LTA staff in a variety of activities including troubleshooting problemsolving and training.
- Skill in developing and leading training programs for library staff and patrons fostering technology proficiency and effective use of library resources.
- Ability to monitor progress and manage resources to accomplish objectives.
- Familiarity with cloud computing platforms such as Microsoft Azure and ability to manage cloudbased solutions and hybrid environments.
- Ability to communicate effectively both orally and in writing and perform data analysis including ability to prepare manuals and reports.
- Ability to communicate technical information effectively to nontechnical stakeholders including library staff administration and the public.
- Knowledge of accessibility standards and ability to implement technology solutions that meet ADA compliance for digital accessibility.
- Ability to maintain and develop knowledge of key processes supported by the New Haven Free Public Librarys technology applications and systems for staff and public use with willingness to engage in regular IT training.
NECESSARY SPECIAL REQUIREMENTS
Must possess and maintain a valid Connecticut drivers license.
SALARY BARGAINING UNIT & TERMS OF EMPLOYMENT
This is a Special Fund nontested position. Continued employment contingent upon availability of future funding. Funding may be terminated at any time.
This position is included in a collective bargaining agreement with Local 3144 American Federation of State County and Municipal Employees.
Bargaining agreements available to review HERE.
Special Funded employees shall not be covered by the City pension but shall continue to be covered by Social Security.
Employment is contingent upon the successful completion of: 1 a preemployment background check 2 a preemployment physical examination including preemployment drug screening in accordance with the Citys Drug Free Workplace Policy* and 3 a 90day probationary period. Instructions and information on this preemployment process are included in Conditional Offer of Employment.
Selection Plan
Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification.
It is critical that you complete the application thoroughly as the information you provide will be used to ascertain if you are eligible to move forward in the selection process.Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. Submissions may be evaluated prior to a posted closing date and a hiring decision may be made prior to the removal of the job posting.
Please note that the only method of communication with applicants for this position will be by email. You must provide a valid working email address and you will need to monitor your email including spam/junk folders for correspondence from the New Haven Human Resources Department.
Conclusion
To apply for this opportunity:
- Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
- You MUST click on the job posting you are interested in and click Apply or Apply Online from within that posting.
- MAKE SURE the job you are applying for is named at the top of the page as you review your application!
- Review or modify your application for that position
- Click Ready to Send App or the Send tab; read page and click the attestation
- Click Send to City of New Haven
- You will be redirected to CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION
- You will also receive an email and text if a number was provided confirming your submission
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Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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