Retail Team Lead

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Canada Goose isnt like anything else. Weve built something great something special an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support gamechanging people.

Here opportunities are everywhere to try something new to learn to do meaningful and impactful work and theyre yours for the taking.

Position Overview:

Le chef dquipe de vente au dtail Oprations travaillera en partenariat avec lquipe de gestion du magasin et participera lexcution des plans et des stratgies pour le site. Il prendra en charge toutes les fonctions du magasin y compris la gestion et lengagement des personnes lexprience client et lefficacit oprationnelle tout en garantissant lexcellence dans tous les domaines. Grce une exprience antrieure en gestion des personnes et oprations du magasin vous crerez des expriences exceptionnelles qui inviteront les clients conqurir continuellement le plein air!

Votre rle:

• Atteindre ou dpasser les objectifs de vente personnels et soutenir lobjectif global du magasin.
• Soutenir la formation aux procdures oprationnelles standard tout en veillant ce que les coquipiers comprennent prcisment lhistorique des produits et de la marque
• Encadrer et former les coquipiers pour amliorer les performances et dvelopper des comptences oprationnelles cls qui amliorent lexprience client
• Reprer les talents externes pour le commerce de dtail et soutenir le recrutement lintgration et le dveloppement de nouveaux coquipiers
• Motiver lengagement des employs par la reconnaissance du rendement et le perfectionnement
• Suivre les procdures dexploitation du magasin pour rduire au minimum les pertes en magasin.
• Assurer lexactitude globale du stock ainsi que lorganisation et laccessibilit des produits de Canada Goose.
• Aider la gestion de la paie et de lhoraire
• Superviser les expditions entrantes et sortantes les rapprovisionnements les dommages les retours au fournisseur etc.
• Suivre les procdures douverture et de fermeture de magasin selon les normes de lentreprise
• Examiner rgulirement les courriels et autres outils de communication de lentreprise pour sassurer que les messages sont partags avec lquipe en temps opportun.
• Tirer parti de la narration de la marque et du merchandising visuel pour dvelopper des stratgies visant amliorer les performances des produits

Parlons de vous:

• Minimum 2ans dexprience en gestion de commerce de dtail
• Exprience antrieure de travail avec des marques prospres et de luxe dans des lieux fort trafic
• Excellentes connaissance de la gestion du stock de la programmation et de la paie
• Solides comptences analytiques et comprhension robuste des mathmatiques et des mesures de la vente au dtail
• Agile stratgiquement avec une grande attention aux dtails
• Solides comptences en gestion du temps et en organisation capacit de concilier de multiples tches dans un lieu de travail dynamique
• Affiche continuellement les valeurs de Canada Goose est fier dtre novateur authentique passionn persvrant et entrepreneurial
• Comptences avances avec Microsoft Office surtout Word et Excel
• La matrise dune autre langue est un plus

As a key member of the store leadership team the Lead Operations is responsible for creating highly engaging customer journeys helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth demonstrating expertise in every recommendation and conveying warmth in each interaction bringing the guest journey to life. You are the ultimate champion for bestinclass service and are passionate about achieving excellence in support of all standard operating procedures (SOPs). You provide in the moment feedback to the team always ensuring an elevated customer experience. You promote a positive and productive work environment by consistently achieving goals championing the team and supporting a profitable business. You are steward of Canada Gooses values and culture.

What Youll Do:

• Lead coach and support all SOPs (i.e. stockroom standards cleanliness standards opening and closing procedures).
• Ensure consistent use of strategic tools including communications platform automated scheduling tool payroll management queue management mobile devices virtual appointment platform etc.
• Maintain back of house standards ensuring product is easily accessible.
• Support inventory needs and merchandise flow to ensure product availability.
• Champion loss prevention strategies in partnership with Assistant Store Manager aiming to reduce loss and increase profitability.
• Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
• Deliver and model a superior customer service journey reflective of Canadian Warmth resulting in an exceptional Net Promoter Score (NPS).
• Guide and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new underperforming and strategic categories.
• Ensure maintenance of exceptional visual merchandising that is reflective of brand standards.
• Resolve customer issues through a customer centric lens by investigating opportunities developing solutions and coaching the team on resolution of similar challenges in the future.
• Support the integration and optimization between the sales floor and back of house to ensure a seamless customer journey.
• Achieve or exceed sales targets including both the top and bottomline results.
• Continuously analyze key performance indicators and support action plans that drive performance.
• Partner with store management to the ensure store has adequate resources to achieve and exceed performance goals i.e. inventory and labour.
• Support a culture of talent development and ongoing education for the entire store team.
• Promote an inclusive and diverse working environment.
• Lead implement and follow up on all educational initiatives and strategies.
• Actively mentor and develop team members to improve performance and cultivate growth.
• Continuously coach behaviours that drive Brand Ambassador performance and enhance the customer journey.
• Inspire and maintain an outstanding employee experience and drive employee engagement.
• Maintain an opendoor environment that encourages feedback and discourse.
• Support the store management team in recruitment efforts aimed at building an external network of talent.

Lets Talk About You:

• 2 to 3 years of leadership experience in a related industry.
• Previous experience working with luxury lifestyle brands in Flagship or highvolume traffic locations
• Payroll inventory expense management experience
• Solid understanding of retail math and metrics and using analytics to drive the business.
• Operations enthusiast with a keen attention to detail driving performance through internal KPIs.
• Is agile and able to quickly change course as needed.
• Strong time management and organizational skills with ability to multitask in a fastpaced environment.
• Proficiency in another language is an asset.

Whats in it For You

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please email us at