AVP Enterprise Business Lead Digital
AVP Enterprise Business Lead Digital
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
This role is based in Dallas Texas requiring inoffice presence 5 days/week. Relocation assistance is available for qualified candidates.
- Responsible for driving digital growth and performance for AT&Ts Enterprise customers. This role will oversee data analysis and insights to identify key customer challenges across Enterprise Digital Platforms and develop and implement strategy that delivers customer value through increased traffic and engagement. This highimpact role is critical in defining and executing a comprehensive digital strategy that will revolutionize how our Enterprise customers interact with AT&T.
- Reporting to the Vice President Digital Performance the AVP will work closely with crossfunctional teams including Technology Analytics Product and Marketing to improve customer satisfaction and ensure enterprise customers fully adopt AT&Ts digital platform.
Position Responsibilities
- Develop and lead the digital strategy for Enterprise customers with a clear roadmap focused on engagement and customer value.
- Define and establish a comprehensive Enterprise digital platform strategy serving as the roadmap for our digital technology investment tailored to our Enterprise customers needs.
- Develop and implement digital solutions that enable Enterprise customers to efficiently manage their accounts with AT&T ensuring a seamless and positive user experience that drives customer satisfaction (CSAT) and drives the adoption of add on services to grow Average Revenue Per User (ARPU).
- Lead business case submissions for platform development ensuring the required capital investment to improve customer experience and resolve critical challenges.
- Partner with key teams across the organization including Technology Operations Product and more to ensure strategic alignment to deliver digital experiences for Enterprise.
- Act as the Enterprise Business Unit representative within agile development teams ensuring development efforts align with business needs and customer requirements.
- Deliver measurable digital volume growth for Enterprise customers.
- Identify and address key customer pain points through datadriven insights and targeted solutions.
- Optimize digital platform performance to enhance customer engagement and retention.
- Ensure alignment between platform development business strategy and customer needs.
- Improve customer satisfaction (CSAT) scores and increase platform adoption rates among Enterprise customers.
- Secure necessary capital investments for platform enhancements and customer experience improvements.
Qualifications
- Bachelors degree in Business Marketing Data Analytics or a related field; advanced degree (MBA or equivalent) preferred.
- 10 years of experience in digital strategy eCommerce or related roles.
- Proven experience in driving digital revenue growth through engagement strategies for largescale enterprise customers.
- Strong data analysis and insights capabilities to identify customer issues and optimize platform performance.
- Experience leading crossfunctional teams and partnering with development and strategy teams to enhance customer experience.
- Ability to manage business case development secure capital investments and drive digital transformation efforts.
- Expertise in Agile methodologies and the ability to work effectively within Agile teams to align development with strategic goals.
- Experience working in a highly matrixed organization.
- Background in telecommunications or enterprise business solutions.
- Familiarity with digital service and customer support strategies for enterprise clients.
- Understanding of emerging digital trends and customer engagement strategies.
- Strategic thinker with a strong focus on and results.
- Exceptional communicator with the ability to articulate complex concepts clearly and effectively to diverse audiences including executive leadership crossfunctional teams and external stakeholders.
- Datadriven decisionmaker with a deep understanding of customer behavior and digital engagement.
- Adaptable leader with a passion for digital transformation and enterprise growth.
- Customercentric mindset with a focus on designing and implementing digital solutions that enhance customer satisfaction and loyalty of Enterprise customers.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50 off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Dallas TexasSalary Range:
$231700.00 $347500.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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