Patient Services Assistant

Are you highly organized detailoriented and able to work accurately in a busy environment with frequent interruptions Are you seeking a rewarding career that cares for others in an organization that cares for you Youre looking in the right place.

As a Patient Services Assistant you will provide support for the assigned team in their daily activities to ensure that patients receive prompt effective customer service.

By applying your health care administrative support experience you will have the opportunity to play a key role in providing connected accessible patientcentred care and be supported by our collaborative team that includes over 9000 regulated health care and other professionals.

As a valued team member your mission will be to help our patients be healthier at home while you benefit from our supports for professional growth personal wellness andworklife balance.

What will you do

• Provide administrative support services to Care Coordinators
• Process new referrals and orders for services supplies and equipment
• Process and assist in managing confidential patient records
• Enter update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients families and service providers and refer callers as appropriate
• Provide backup support to other positions as required

What must you have

• A Grade 12 diploma (minimum)
• 2years related office experience
• Accurate keyboarding/dataentry skills
• Proficient with database software MS Word and Excel and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multitasking skills with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wideranging cultural ethnic and socioeconomic backgrounds
• Excellent oral and written communication skills including strong listening skills
• Flexibility to work a schedule that includes days evenings and weekends to meet organizational needs
• We have a mandatory COVID19 vaccination policy. As a condition of employment all employees are required to submit proof of COVID19 vaccination status prior to start date

What would give you the edge

• A college diploma in the health or social services field or business/office administration
• Familiarity with medical terminology and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer

We know wellness is supported with worklife balance.In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• $24.82/hr $28.26/hr

Anticipated Start Date: April 22 2025

Hours of work: Seven hour shifts between the hours of 8:00am and 8:00pm (The successful applicant may be required to work a maximum of three weekends out of six in a posted schedule)

Status: FullTime

Site: Chatham

Note: This position will be primarily based in Chatham but will be expected to report to Sarnia when inperson support is required at that site as well as support teams in other sites remotely as directed. If travel to another site is required mileage will be paid in line with the Collective Agreement.

Posting Expiry: April 11 2025

Patient Services Assistants are unionized positions.

Who we are

We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers primary care providers hospitals longterm care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patientcentred care.

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and AntiRacism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and antiracism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.